Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very easy and quick responses
Very easy and quick responses
Insurer: MetLife
By: customer
Trupanion answers the phone quickly
Trupanion answers the phone quickly. Their staff is caring and kind. They understand the pet is important part of the family. They keep you informed all the way. The determination of coverage takes less than 2 hours. Great payment coverage. And they pay directly to the vets office.
Insurer: Trupanion
By: Sonia I
Outstanding Customer Service
It is important to have the correct information and submit the proper paperwork to ensure the claim is processed smoothly. Although the process has taken a little longer than expected, the claim is being handled, and the overall service has been excellent. I truly appreciate the effort and professionalism shown throughout the process.
Insurer: Pumpkin
By: Misty
I needed help understanding my options…
I needed help understanding my options and if I had set up my pets profile properly. The service person was very helpful. We're ready to go and hoping we never have to file a claim.
Insurer: Trupanion
By: Judith
Best pet insurance ever.
Our experience with PetBest has been wonderful. The claims process was simple, clear, and easy to complete. After Joy needed veterinary care, I submitted the claim with the required documents, and everything was handled smoothly. I really appreciated how straightforward the process was and the communication throughout. As a first-time puppy mom, having reliable pet insurance has given me so much peace of mind. I'm grateful to know Joy is protected, and I would happily recommend PetBest to other pet parents.
Trupanion is clear about what is and is…
Trupanion is clear about what is and is not covered, I appreciate the clarity. Any time I have called I have been quickly connected to a helpful pet-loving representative. I cannot imagine how stressful pet ownership would be without pet insurance.
Insurer: Trupanion
By: Cara Snyder
Great Service!
Nadine was really helpful and took the time to explain multiple plans and what would be the best fit for my puppy. A pleasant experience and highly recommended!
Insurer: Fetch Canada
By: Megan Dylan
It was fast
It was fast, easy to understand. I didn’t get transferred to website after website. Great experience!!!
Insurer: Prudent Pet
By: redheadtnt
ALI C
The whole process was quick and easy ,customer service was A +
Insurer: MetLife
By: Michael C
Great experience with Trupanion
I have had a great experience with Trupanion. Their phone support is easily accessible, friendly, and helpful, making the entire claims process quick and painless. Also, I appreciate their direct communication/claim processing with certain veterinary clinics. They truly keep their word and pay claims as promised. I recommend them without hesitation.
Insurer: Trupanion
By: Sophie