Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The best pet insurance company hands down
The experience of my wife and I has been very favorable. Spot Pet Insurance replies very quickly to emailed claims. They honor the contract and submit reimbursement of 90% of the vet costs after the yearly $100 deductible amount is withdrawn. Their website is very easy to navigate. Our premium amount is very reasonable too. I really like how the reimbursement can be done by direct deposit. I highly recommend this company to others.
Insurer: Spot
By: Timothy Lawrence-Rodriguez
They are gracious when I have questions…
They are gracious when I have questions or concerns, quick with processing the claims and payments for my pet. So glad I chose Spot Pet Insurance!
Insurer: Spot
By: customerv
Very easy to get in touch with a…
Very easy to get in touch with a representative
Insurer: Spot
By: Ellen M
My sales rep was what made the…
My sales rep was what made the experience fantastic I don’t know if I’m spelling his name correctly but I believe it was Kai, he was easy to work with and went above and beyond to work with me and my busy schedule.
Insurer: Nationwide
By: William
Samantha did an excellent job in an…
Samantha did an excellent job in an explaining my concerns and my policy. It was very much appreciated and I hope you double her salary.
Insurer: Fetch
By: Jay Cohen
Happy with customer service not as happy with insurance refund for the cost being paid.
The company helped with aclaim that wasn't going through internet connection. Refund was fair.
Insurer: Fetch
By: Vickie
Prompt review and reliable
Always prompt review and never had any problem with them doing anything different than the policy I purchased. No arguments, always understandable payment explanations.
Insurer: Pets Best
By: Cybele Woon
Nadine was so helpful in getting Kiwi insured!
Nadine was so helpful in getting Kiwi insured today. She helped me change my payment date as well and refreshed some things with me regarding the insurance coverage for my cats. She was so attentive and well spoken. Nadine you are the best!
Insurer: Fetch
By: Minerva Ramos
My experience was terrific
My experience was terrific. Stephanie was extremely helpful and answered all my questions.
Insurer: Prudent Pet
By: nicolep.com
Claims are very easy to process and…
Claims are very easy to process and there’s always an immediate response. Excellent service.
Insurer: Trupanion
By: Roula