Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Ease of use
Ease of use, took care of everything upfront
Insurer: Trupanion
By: Anup Pillai
When working with customer service
When working with customer service, specifically Justin Worthington he was patient, kind, and answered all my questions in full detail. He explained all the coverages in depth, and really focused on what was best no only for the bread I was taking home but for my pocket as well. A true balance. He went over the claim process, annual coverage in depth, and how best to get routine coverage which was very important.
Insurer: Fetch
By: nicolep.com
Tests and Procedures with Less Stress
When my girl was found to have elevated liver enzymes during lab work that was not expected- I was stressed about what would need to be done. My veterinarians have been able to continue testing and recently perform a biopsy to move forward to determine next steps and treatment options. PetsBest has processed my claims quickly and accurately resulting in less stress to me for the financial impact. Having the insurance with a trusted company is a benefit I cannot imagine not having. "
Rate increased from $140 to $534 MONTHLY
They raise rate for my senior dog from $140/month to $534/month after denying her coverage for osteoarthritis, citing prexisting condition, and never processing my appeal. Literally never got a formal response to my appeal, which I am pretty sure is illegal. I have my two cats on this insurance and I am kicking myself for going with them because now anything thats happened will be "preexisting" with a new company so we are totally stuck. Absolutely do not go with them.
Insurer: MetLife
By: Gabrielle
Final result was appreciated, but overall lack of communication hurt
I appreciated the outcome of a recent claim, but I was disappointed by the lack of clear communication regarding the necessary documents for the vet to process it. When I initially submitted the claim, it was closed due to missing documents. I was never informed about the specific documents required by the vet to complete the claim. After resubmitting the claim with the provided documents, I had to repeatedly call the customer service to inquire about the remaining requirements. It took over a month and a half to finalize the claim, which could have been avoided if the adjuster had communicated the necessary documents clearly from the beginning.
Insurer: Pets Best
By: Mike Mihalek
Efficient Claim Processing
Fast, reliable, claim processing service and good customer service with fast and secure payment.
Insurer: MetLife
By: Happy Customer
Best Pet Insurance EVER!
I wish I could remember the two individuals I spoke with the night of my pet's emergency, because they were truly amazing. I had never had to use our pet insurance yet, but I am so thankful we had it when we needed it. The process was easier than I ever expected and it is safe to say I will be keeping it the remainder of my pet's life!
Insurer: Trupanion
By: Callie
Unbelievably EXCELLENT Service
My dog had life threatening bloat (GDV) episode. I rushed to your partnering Emergency Vet Clinic. I had called ahead and told them she had Trupanion. They were waiting for her and took her right in. As they stabilized her the clinic drew up the estimate and submitted it to Trupanion. The adjuster looked at it and then sent me their determination. Then, right there at the Vet the Adjuster Called Me to make sure I understood the coverage. The. Adjuster. Called me. Wow. I have NEVER in my LIFE had an adjuster call me for ANY insurance claim I have had. The estimate was over $10,000. The clinic had me pay $2000. The dog was rushed to surgery. At the end of the whole thing the final bill was $10,355. I ended up paying $2057. Trupanion made everything seamless. I cannot say enough good things about this company and the way they handle things. I have never had an INSURANCE company treat me so well.
Insurer: Trupanion
By: Nancy S
they handle claims quick and honestly
they handle claims quick and honestly
Insurer: Spot
By: kellie weiss
Easy to claim, easy to get refund.
"Long time customer, more than 15 years. Very easy claim filing , clear explanation of the benefits, fast payment after approval, even our VET were surprised how quick it was approved after such complicated case."
Insurer: Pets Best
By: Alex