Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Insurance is always a game once you figure it out. You’re good.
Once you figure out how to play the submission game, your claims get approved relatively easy. Every once in a while, I have an issue when they claim that they don’t like the way my vet invoices. I’m not sure what I’m supposed to do about that. But for routine things like flea and tick meds it’s very easy to get your reimbursement. I sometimes find it’s better to upload more than they need. The fact that my vet does not correspond with any insurance companies also makes it difficult because if MetLife calls, they will not speak to them. There’s definitely still some disconnect between the veterinary world and the insurance world, but hopefully it will continue to get better.
Insurer: MetLife
By: RA
The person that helped me was very…
The person that helped me was very professional
Insurer: Nationwide
By: Richard Friedman
Absolutely terrible
Absolutely terrible. Over thousands in life saving expenses and despite max coverage and min deductible they only covered 1/4 of it. They write off claims as duplicate when they’re not, and make it as hard as possible to honor their contractual obligations for major medical events. Steer clear. If you ever really need medical coverage you’ll regret choosing them.
Insurer: Fetch
By: Thea Shaw
The representative that was working on…
The representative that was working on July 4th was so nice! he explained everything to me and I signed up right away.
Insurer: Trupanion
By: Mary
Very responsive and helpful in setting…
Very responsive and helpful in setting up coverage for my new puppy. Easy and consistent communication! Very happy so far!
Insurer: Trupanion
By: Kristen
Not User Friendly
It’s a clunky and time - consuming process. I hate it and will not be using Pets Best again. Your claim numbers should reflect the claim amount. Your acknowledgment and follow up letters need more specificity.
Insurer: Pets Best
By: Leslie Charlesworth
Very efficient online claims
Very efficient online claims. Helpful phone staff.
Insurer: MetLife
By: Kate Wills
It was extremely helpful to have VEC…
It was extremely helpful to have VEC deal directly with you regarding Maggie's eye surgery. This has been such a scary experience for her and I.
Insurer: Trupanion
By: MARIE FARRELL
Quick processing of claims
I always receive a prompt response and my claims are quickly resolved.
Insurer: MetLife
By: Amanda B.
My Vet’s office accepts Trupanion and…
My Vet’s office accepts Trupanion and that makes it so much easier. I don’t have to file any claims. It’s all done at the time of service by the Vet’s office. My local specialty Veterinary Hospital also accepts Trupanion. So very easy to work with. I highly recommend Trupanion!
Insurer: Trupanion
By: Leslie