Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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All 4 of my cats are insured by MetLife
I have my other three cats insured with you and you have been helpful, fair and reliable....
Insurer: MetLife
By: Nancy Sacks
Amanda was an amazing broker
Amanda, my broker, was incredibly intelligent, knowledgeable and kind. She was the kind of person that reminds you that there is a point to having faith in humanity. Thank you for the incredible service and information, Amanda; it helped me choose the right pet insurance package. I know I found the right pet insurance company in Fetch because a human picked up the phone. Sounds like they value their customers. Enough said. 🙏
Insurer: Fetch
By: Nico
The agent explained everything which…
The agent explained everything which was helpful.
Insurer: MetLife
By: customer Patricia
I have used Fetch before for a pup I…
I have used Fetch before for a pup I had for 15 years before she crossed the rainbow bridge. I only had to use them one time, as Sippy was a healthy pup. I have another small toy poodle puppy now and I turned to Fetch for insurance coverage for her. This time, I researched different pet insurance companies and got quotes for the coverage I wanted. Fetch, once again, came thru. They offered the best coverage for the best rates. Plus, their claims process couldn't be any easier and their customer service was always there to help. Very impressive. Amanda was a great help. We are getting another poodle next month and Amanda gave me her contact information so I could add "Jack" to "Piper"'s policy. Thank you for a smooth purchase, Amanda.
Insurer: Fetch
By: Melysa Vestal
When my wife and I contacted, Pawlicy Advisor and spoke to Carrie, a pet policy representative we knew from that moment our pet would be in in great hands.
When I called to get information on pet insurance, from that very moment the wheels of professionalism started to turn in a positive direction. When I spoke to a policy advisor she explained everything to me in detail, and made sure that I understood the policy that best suited our pet. Then spoke to someone with Prudent pet insurance and things got even better, the representative was kind, polite and friendly, and extremely knowledgeable about the insurance policy and I was pleased with how I was treated by everyone, and my wife and I are glad we chose this pet insurance, and we are very pleased at how we were treated and we recommend Prudent Pet Insurance to anyone who is looking for the best insurance for your pet and have peace of mind knowing that you will get the 5 star treatment.
Insurer: Prudent Pet
By: kenneth lott
Kametria is a rockstar at Fetch…
Kametria went above and beyond helping me submitting the documents correctly, and putting notes on my claims to make it easy to process. I am beyond grateful for the kind of service I received today and I appreciate Kametria so much organizing my claims!!! She made my day
Insurer: Fetch
By: Ivett Moore
Prompt & accurate claim processing &…
Prompt & accurate claim processing & good live phone support. Thanks!
Insurer: Spot
By: Patrick Okey
Metlife Scam
First, customer service is horrendous. No one is actually able to help with anything even on a supervisory level. Answer is always we will get back to you and no one ever does prompting multiple calls with long wait times for the same issue. Second and most importantly, claims are attributed to preexisting problems when not appropriate. Example my dog has hx of vaginitis (preexisting) and was recently treated for a urinary tract infection requiring antibiotics and several bladder sonograms, Claim denied due to previous dx of vaginitis !!!??? I happen to be a medical professional and am well aware they have nothing to do with each other. Just a way for Metlife to deny payment. I was told I could appeal. This is my first claim and therefore I canceled completely. I do not have the time or energy to fight with anyone especially given your poor customer service. I will continue to post negative comments everywhere I can about your product. Disgraceful sham
Insurer: MetLife
By: Linda Bulger
I have with Trupanion since 2014 when…
I have with Trupanion since 2014 when my pet had 3 months. The claim process is easy and payment is the excellent, I am grateful also with customer services always available to resolve any doubt about coverage. They are care about my pet health.
Insurer: Trupanion
By: Gladys
My poor dog had get emergency vet visit…
My poor dog had get emergency vet visit we thought the insurance but every step im the way they were being difficult we submitted all documents from vet and keep deny because "its new vet" like what we submitted the old vet documents but you need documents from his new vet plus a year form them but that his new vet his record will show that day he visits so their agents would deny those documents even though myself and the vets submitted them. Going file a complaint to Department of Insurance about this process. Horrible customer service
Insurer: Pets Best
By: Luis