Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick and easy claim process
The prompt and direct payment to the veterinary hospital made it very convenient for us. Having Trupanion made it possible to give our dog the surgery he needed. Thank you!
Insurer: Trupanion
By: Amanda
Always quick and easy to deal with!
They are always so quick to process my claims and helpful when I call. It has been a life saver having them with our new puppy. She just turned one and has had a lot more issues then I could have predicted and Pumpkin has save us thousands. I have been recommending them to all my friends with pets.
Insurer: Pumpkin
By: Shelby
A Lifesaver for Biggie
We signed up for Trupanion about two years ago, hoping we’d never need it. When our Lab, Biggie, unexpectedly needed emergency surgery, I can’t imagine going through that experience without them. The claims process was incredibly simple, and what impressed me most was that Trupanion paid their portion of the bill directly to the pet hospital. We didn’t have to pay the full amount upfront and wait weeks for reimbursement, which was such a relief during an already stressful time. Everything was handled quickly, and Trupanion kept us updated throughout the entire process. Having one less thing to worry about allowed us to focus on what mattered most—Biggie’s recovery. We’re so grateful for the excellent service and peace of mind Trupanion provided. I wholeheartedly recommend them to any pet owner looking for reliable pet insurance.
Insurer: Trupanion
By: Vanessa Clay
Cynthia was a great help!!
Cynthia was a great help!!
Insurer: Nationwide
By: Salvatore Catania
Amazing interaction made me stay
Cancellations were as easy as it was to sign up! I never had an issue with Fetch in terms of reimbursements or submitting forms. But, I called in to cancel as my premium was too high. My rep, Gerrone Newsome, was able to find options for me that were more suitable for me. He was such a big help that I decided to stay on :) Never pressured me to stay and always reassured me that I am able to cancel at any time. Would 100% recommend and, if you are able, would recommend to ask for Gerrone Newsome! What a great team you have here, Fetch.
Insurer: Fetch Canada
By: Cindy Nguywn
100 % recommend for all fur babies
Friendly people & quick processing of claims. Fast refunds .
Insurer: Pumpkin
By: Nonna
My experience with Trupanion was excellent
My experience with Trupanion was excellent. They were prompt with their information on what was to be covered, and the provider I had took care of all billing directly with Trupanion. I am very happy I chose Trupanion for their coverage and ease of the claim, service and payment process. I would recommend them highly.
Insurer: Trupanion
By: Cathy
Josh was very professional and answered…
Josh was very professional and answered my questions. The fetch website is straightforward and easy to follow.
Insurer: Fetch
By: Eva
Customer service is always great…
Customer service is always great anytime I have any questions everyone seems so happy to help. With my dog recently having a surgery it’s a huge piece of mind to know I have help when it comes to paying for these things.
Insurer: Trupanion
By: Zoey
great staff i had questions and they…
great staff i had questions and they were very helpful when i called and concerned about my dog they worked right with my vet and took all the stress out of the operation so i could place all my attention to her and not worrie about the paperwork
Insurer: Trupanion
By: Peter