Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Claim for a tumor removal
It was very easy to submit a claim and they were good about the communication throughout the process of reimbursement. It was several months after our dog’s surgery but they were diligent in getting the claim processed.
Insurer: Spot
By: Carol Kendall
I’ve done a couple of claims and…
I’ve done a couple of claims and everything has always worked out. Everyone who I’ve spoken to are very friendly and helpful. Refund always comes on time. Thank you for everything
Insurer: Spot
By: Adriana Mendez
Thank you Trupanion
Thank you Trupanion, if not for our Trupanion Pet Insurance, our out-of-pocket would have been a huge blow to our finances! We are so glad that years ago our past veterinarian suggested that we sign up for Trupanion and we also love that we don’t have to lift a finger trying to file a claim. VCA files it for us and the quick response from Trupanion comes through while we sit in the doctors office! Both the clinic and the pet parents gets emails with the speedy response!
Insurer: Trupanion
By: Lawrence and Meredith
Good coverage
Made the process really easy and simple
Insurer: MetLife
By: Aaron Branum
Trupanion is the east and easiest way…
Trupanion is the best and easiest way to go. Fast efficient and caring
Insurer: Trupanion
By: Carol
This is our first time having fur…
This is our first time having fur babies insurance and I am pleased with how easy it is to file a claim. It was so easy and the response was quick. So glad we finally found the right company.
Insurer: MetLife
By: Vera
Take for ever to resolve a case i still…
Take for ever to resolve a case i still waiting for mine after 2 monts
Insurer: Embrace
By: Magdalena
Tbh i hate sonnet
Tbh i hate sonnet, when i got in the car accicent the people were very lack of empathy and kinda gave the vibe there just there to take your money but they did give me an extra 200 so i guess they try a lil bit at least but for the most part if you want cheap insurance dont stay with this one too long cause they'll jack up your prices for no reason during the year, but when i was canceling my insurance my boi nicholas help me out so good and i could tell he actually cared about people n not just money so im leaving this review to write the only good experience iv ever had from sonnet, nicholas was an outstanding guy i couldnt have wished to have a better person to help me with my customer needs or concerns, he was very helpful for guiding me through my process and he was very kind to explain things to me so im only writing this to say give Nicholas a raise hes the only person on the sonnet team who deserves it
Insurer: Sonnet
By: maximus solaiman
Excellent!!
I love that Trupanion pays claims through the Vet's!! Love the caring people at Trupanion!!!!!!!!!!!!!!!!!!!!!!
Insurer: Trupanion
By: Karen
Dental cleaning covered!
My 3 year old Bichon Frise had her teeth cleaned at the vet's... it was pricey but necessary. I called Met Life and was assured that the policy we had taken out would cover it. 3 days after i submitted the paperwork required I heard back that it was approved! Not many days later I was given options on how i wanted to receive my reimbursement minus my deductible... they were amazing. So glad we took out the insurance with them. Highly recommend.
Insurer: MetLife
By: Miriam Goldberg