Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pumpkin Pet Insurance
When you need to speak with someone, they are very informative and patient. I filed my 1st claim and Pumpkin promptly refunded the payment back to its original account. Happy I chose Pumpkin.
Insurer: Pumpkin
By: Gina
Ken was very patient with me
Ken was very patient with me. He explained the coverages available, the premium and exclusions. I was surprised about the availability of a vet 24/7. Good experience.
Insurer: Nationwide
By: Victoria LaBrie
Spot Pet Insurance denies claims
I had Spot Pet Insurance for six months before filing my first claim for my dog's ear infection. I submitted all of Milo's veterinary records, including his last exam from June 2024 and his July 2025 vaccination records. The problem was that his previous veterinary clinic permanently closed in July 2024, so Spot couldn't request additional records directly from them. I explained this repeatedly, both by phone and in writing, but after more than a month, my claim was still denied for "insufficient veterinary records." Customer service was slow, unresponsive, and unwilling to acknowledge that the clinic no longer exists. If a claim can be denied because records are unavailable from a permanently closed clinic, I have no confidence future claims would be handled fairly. I canceled my policy.
Insurer: Spot
By: Tammy
Another excellent experience with Pets…
Another excellent experience with Pets Best. Took my dog in on a Friday and she was treated and diagnosed with IVDD. Received notice of payment by Sunday night. Pets Best has always been extremely easy to work with.
Insurer: Pets Best
By: Kellie Welty
Great communication
Great communication. App provides detailed information
Insurer: Fetch
By: Waike Joela-Brangan
We just stared but the process was easy…
We just stared but the process was easy to follow and not confusing or difficult.
Insurer: Nationwide
By: Gerardo Sanchez
Fast
Fast, Efficient, and Easy to use...Trupanion worked with my provider to pay the bill. My provider even had a Trupanion display on the counter, showing the provider support. Great Experience!
Insurer: Trupanion
By: Dennis
The rep I talked to was very… knowledgeable
The rep I talked to was very knowledgeable about the product the insurance I felt very comfortable with her customer service skills
Insurer: Nationwide
By: Johanna Alvarez
They are very kind and courteous
They are very kind and courteous. Claims are easy to submit and are processed extremely quickly.
Insurer: MetLife
By: Annette Glory’s owner