Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I was so happy with my customer service…
I was so happy with my customer service I received from Chris and Hailey. They both researched the problem I was having and came to an awesome result. They both when above and beyond! Thank you!
Insurer: Trupanion
By: Kim
Successful in upgrading for a reasonable price
I had to call twice to reach someone knowledgable, but once I found that person they were extremely helpful in getting me a plan for my third pet that was comparable in coverage and close in price to an active policy with Nationwide that we carry. I called again to upgrade another policy and was also successful in speaking with someone who was able to improve the coverage for a reasonable price.
Insurer: Nationwide
By: Andi
Prompt service
Prompt service, clear instructions, and great customer service when seeking clarity on how to file a claim.
Insurer: MetLife
By: Kristal Baker
I don't usually write reviews
I don't usually write reviews, but your company deserves FIVE starts! Your customer service, coverage and the quick payment of my claim surprised me. Thank you for being so compassionate with the loss of my Scooby. The cards you sent to me brought me comfort and relief to my heart. Again, thank you so much!!!!
Insurer: Spot
By: Alejandra Quintero
Questions prior to joining and help after
I talked with both Nadine and Aileen today. Nadine kindly aswered my many questions and provided me very good information. Aileen helped me adding the wellness add-on and was very professional as well.
Insurer: Fetch Canada
By: Karine Lessard
Customer Service Review
It was a pleasure speaking with Amanda. She was very knowledgeable and attentive; excellent customer service. Thank you for making the experience such a pleasant one.
Insurer: Fetch
By: Tina L.
Aileen was incredibly helpful
Aileen was incredibly helpful, knowledgeable and patient. She was so pleasant to talk to and had a good sense of humour.
Insurer: Fetch Canada
By: Maura
Aileen was really helpful
Aileen was really helpful. We recently moved from Ontario Canada to Florida and I moved my insurance with Fetch for my dog Rocket. She made the process really easy for me.
Insurer: Fetch
By: Mauricio Vásquez
So Far, So Good
Email communication with MetLife is easy and responses are received on a timely basis. Chats are also quite good with company reps. polite and knowledgeable. Explanations of why MetLife is paying, or not, are usually easy to understand So far so good.
Insurer: MetLife
By: Riker