Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The agent was very professional and…
The agent was very professional and took her time explaining everything Great employee
Insurer: Nationwide
By: lapdfrank
They pay on claims
They pay on claims! Better service than I’ve had with other pet insurance companies.
Insurer: Spot
By: Gail Sherman
Bad experience
My experience with this insurance company has been very disappointing. After having my policy for only two months, I received an email informing me that my insurance would be canceled without any explanation. I have always made all of my payments on time and have never failed to meet any of my obligations as a customer. Instead of providing a clear reason, I was simply told to call if I wanted to know why my policy was being canceled. This situation has caused me a great deal of inconvenience because I now have to find another insurance company as quickly as possible to avoid being left without coverage. I believe customers deserve transparency, respect, and a clear explanation when such an important decision is made. Unfortunately, my experience was not a good one, and I cannot recommend this company. I hope they improve the way they communicate with and treat their customers in the future.
Insurer: Sonnet
By: Alma Eva Araujo Hernandez
I took Xariah when I got her to vet…
I took Xariah when I got her to vet applied for insurance even added the vet care and shot coverage received a letter needed vet records had to pay for second round of shots she got clean bill of health sent in all visits keep getting letters need 12 month vet checks she’s almost 5 months still don’t know if I have insurance . Randy Nidey
Insurer: Nationwide
By: Randy Nidey
Fetch has been a great insurance…
Fetch has been a great insurance provider for our cat. During his illness Fetch never denied a claim and even sent a warm email once he passed. I am very thankful to Fetch and appreciate the way they do business.
Insurer: Fetch
By: Ed
Aileen Andino was absolutely awesome
Aileen Andino was absolutely awesome. Friendly, respectful and knowledgeable. She explained all with clarity and genuine friendly.
Insurer: Fetch
By: Mr. Keven Phinney
She was great
She was great, sweet Patience and help me out , 10/10
Insurer: Nationwide
By: Gabriela Vargas
8+ years of peace of mind, followed by incredible service
We’ve been Trupanion policyholders for 8+ years. Like most pet parents, you pay your premiums hoping you never have to actually use the policy. When our boy developed some health issues this year, we had to file our very first claim. I cannot praise Trupanion enough for how painless they made the entire process. From the immediate email confirmation that our claim was initiated to receiving the reimbursement in the exact same week, the communication and speed were outstanding. Dealing with a sick pet is incredibly stressful, but Trupanion made the financial side of it completely worry-free. Thank you for being there when we needed you!
Insurer: Trupanion
By: Connie
It was a great experience
It was a great experience! We added a new kitten to our current insurance policy. The representative made it quick and was very informative.
Insurer: Nationwide
By: Cat Mama to Roger Rosie
Typical Insurance Agency. Waste of Money.
I've had 3 dogs on Healthy Paws for the past 6 years. I'll give examples of only one dog. The experiences with the other 2 dogs is similar. My dog was a foreign import and came to me at 7 months old. At the time I signed him up for insurance, I had only his breeders vet records, which were in another language. I also has his European health passport. He was healthy and other than his vaccines, had no health issues. After paying premiums, I got his baseline vet check, and he was in excellent health. A year and a half after enrolling, he was denied coverage for an injury based on it being a "pre-existing condition." He'd literally never been to the vet for anything but vaccines. Yet he somehow when he got hurt while playing in the yard, it was a "pre-existing" injury. I'd say about 75% of his visits were denied for non-existent "pre-existing" conditions. When I called, they'd pick a couple comments out of his office notes that they'd twist to justify as a "pre-existing" condition. When my dogs got older, they grabbed every opportunity to cancel the policy. This last time, they told me I could reapply, but the premiums would be even more astronomical. I went ahead and let the insurance go because they were charging well over $100 per month for each dog, even for the youngest, who'd never even had a claim. This has been a headache of an experience. I can't believe I've wasted so much money on this business. Honestly, I believe most pet insurance companies are like this. If I'd been stashing that $380.00 per month I'd have enough saved to cover most emergency vet bills. I know they used to be good, now they'll do all they can to deny your claim. Do yourself a favor: create a monthly pet budget and open a savings account for that money. My premiums went from about $50 per month to over $110 per dog per month. After cancellation, I put away enough to cover an emergency surgery in 3 months. The customer service tries to sound sympathetic, but in reality, they're cynical and act oblivious. Right before cancellation, I sent in a year's worth of notes to establish the dog's UTI wasn't a pre-existing condition. At that time, I realized they were never going to cover anything. And they didn't disappoint. They denied every visit as a pre-existing condition. Remember, this was just for one dog out of 3.
Insurer: Healthy Paws
By: BK Rogers