Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I would try to make submitting a claim…
I would try to make submitting a claim made it easier for seniors that are not very tech savvy. Scanning my vet bill on your application has been very challenging.
Insurer: Fetch
By: Christine Garrison
STAY AWAY FROM THEM
STAY AWAY FROM THEM. THEY WILL DO ANYTHING POSSIBLE TO DENY AND OBSTRUCT VALID CLAIMS.
Insurer: Pets Best
By: mooney
Highly Recommend Pets Best Insurance
"I have been with Pets Best Insurance for the past 21+ years. They have covered 3 of my dogs for various health situations. Having insurance for your pet makes it easier to make the best decisions for the care of your pet. Their claims process is very easy and they respond in a timely manner to inform you of the decision on your claim as well as payout is timely. My family appreciates the service received by Pets Bets Insurance and share with our friends about our positive history with Pets Best as soon as they have a pet that needs insurance. "
Claims are easy to submit
Easy to submit claims, fast promp responses, and coverage is accurate.
Insurer: Spot
By: Debbie Y
Urgent Care
"My schnauzer recently underwent an urgent care vet visit. Since multiple systems were involved, it was a little difficult to decide what to pick from the pick-list, but the opportunity to detail the problems in my own terms was helpful. Response was immediate. From notification of we've received your claim to your claim is being processed to here's your EOB to your money has been deposited in your account took a week maybe. I found that fantastic. Thanks PetsBest!"
Kevin is awesome!
Kevin was incredibly helpful. It was a great customer service experience. He was friendly, knowledgeable and helpful throughout the whole process.
Insurer: Nationwide
By: Jared
It was easy to file the claim and Fetch…
It was easy to file the claim and Fetch kept me informed throughout the process. I was very empressed.
Insurer: Fetch
By: Shawn
Communication was exceptional with the…
Communication was exceptional with the claims dept. they kept me well informed.
Insurer: Pumpkin
By: Margaret
Katherine was so helpful and caring.
Katherine was so helpful, kind and caring! I started with an issue that was very frustrating and upsetting and she turned all around. She was amazing! Sincerely Stephanie Baio
Insurer: Fetch
By: Stephanie Baio
Submitting claims online is very easy
Submitting claims online is very easy. Responses from Healthy Paws on status of claims very punctual and clear
Insurer: Healthy Paws
By: Cindy Wadler