Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Jeremy was very friendly to talk to and…
Jeremy was very friendly to talk to and helpful!
Insurer: Nationwide
By: customer
Wonderful Experience
I've had a wonderful experience with Spot. The app is incredibly easy to use, making it simple to submit claims and view my coverage anytime. The claims process has been straightforward, and I really appreciate how convenient everything is. I highly recommend Spot to anyone looking for reliable pet insurance with a user-friendly experience!
Insurer: Spot
By: Nicole Lopez
It was fairly quick and efficient.
It was fairly quick and efficient.
Insurer: Fetch
By: Tommy Kerg
Quick and Easy Experience
I was able to submit my claim online in a matter of 10 minutes. Quick response and processing. My only challenge is that you can only upload a file(s) that are less than a certain file size. If you are scanning multiple copies of SOAP notes, Invoices and receipts it will exceed the file size quickly.
Insurer: MetLife
By: Brian C.
Dishonest and unhelpful
This company is disingenuous and overly expansive regarding what it considers a preexisting condition. They denied claims related to a scratch on my dog’s cornea (though this injury occurred in June and had never occurred before). They are incredibly unhelpful and seek to avoid any reimbursement.
Insurer: Pets Best
By: Kelsey
Thank you Kelly
Kelly was excellent in helping me get my claims organized. She was friendly, efficient in her knowledge and all round easy to talk with. We got things all up to date, which I take responsibility for making a mess of. Thank you Kelly and Fetch, Don Fraser
Insurer: Fetch Canada
By: Don Fraser
Stay away from Trupanion!
Stay away from Trupanion!! Total Scammers! My premium started a little over $100 per month and has increased year after year to nearly $300 per month. The constant rate hikes make the policy extremely difficult to justify. What I found even more frustrating is that when I considered canceling, the conversation felt focused on scaring me into staying by warning about pre-existing condition exclusions if I switched providers. While pet owners should understand how coverage works, using fear of losing coverage to retain customers is not a good customer experience. Between the excessive premium increases and the pressure tactics, I would not recommend Trupanion. Pet owners should carefully compare alternatives before signing up.
Insurer: Trupanion
By: Dekel Hamatian
I was very pleased with th e entire experience.
I was very pleased with the representative on the phone. Pleasant, knowledgeable and provided uncomplicated service. I definitely recommend Nationwide insurance for all exotic pets. They offer great coverage with no hassles.
Insurer: Nationwide
By: Erika B.
Excellent service and detailed…
Excellent service and detailed information.
Insurer: Nationwide
By: Sean Reavey