Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Great help
Great help, fast reimbursement and good coverage options. Customer service always helpful.
Insurer: ASPCA
By: Susan R Scott
Amazing experience
I’ve had to file multiple claims with Pets Best because one of my cats is addicted to eating hair ties and rubber bands, even after we hide them from her. She opened drawers to get them. I’ve always gotten reimbursed in a timely manner. I’ve always had the best experience with Pets Best!
Our Derry girl
Bets best has been there for us every step of the way! Derry has had some health issues but pets best has made a bad situation much easier!! I have recommended Pets Best to every friend who has a pet!!
Good customer service
The licensed agent Josh Sabado was very helpful and set up my two cat’s insurance coverage quickly and efficiently. Josh answered all my questions and appeared knowledgeable. On my first call to Fetch my impression is that customer service is very important to them.
Insurer: Fetch Canada
By: Karen W
Always helpful and quick payment
Once your claim is submitted they promptly review it and pay the claim in an extremely short time. Also there to answer questions!
Insurer: Healthy Paws
By: Donna Perschetz
The salesman was very helpful and…
The salesman was very helpful and explained everything well. I didn’t feel pressured.
Insurer: Nationwide
By: Kelly Cooper
Outstanding service
Outstanding service. They are organized, compassionate, and professional. Claims are dealt with fast and are extremely easy to file.
Insurer: Healthy Paws
By: Deborah
Easy to use site
Easy to use site. Fully explained coverage and benefits.
Insurer: Nationwide
By: Hans