Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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It is always very easy to send the…
It is always very easy to send the claims, and you are always explain everything
Insurer: MetLife
By: Luke Cadareanu
Quick review and reimbursement
Quick review and reimbursement. I was pleasantly surprised by the time and amount of the reimbursement. The process of submitting the claim was also very easy.
Insurer: Fetch
By: Gary
so easy to use and very quick to…
so easy to use and very quick to respond and pay.
Insurer: Trupanion
By: Robert H Wilson
Great customer experience
I have used Healthy Paws for insurance for my 2 dogs for over 10 years now and it's an awesome company. The customer experience they provide is excellent! Highly recommend.
Insurer: Healthy Paws
By: Darnell Fatigati
It has been weeks and my claim still…
It has been weeks and my claim still has not been processed. Updated experience from one to three because they said they were sorry it took so long to process my claim. Then I downgraded to a 2 because they covered only half of my costs. True, I live in an expensive area, but it should have clearer that the coverage was skinny.
Insurer: ASPCA
By: WO
Outstanding service
Promptly addressed the invoice from our vet and provided a complete explanation of what was paid and why.
Insurer: Trupanion
By: Craig
Terrible service! Unreasonable requests, lazy agents.
I recently signed up with Sonnet, only to be requests, more than 1 month into the program, to complete a technical form, which I didn't receive any guidance, any support. The form asked for informations related to ratios, to complete coded information and so on. When reached out, customer service only said, you should have all this information, which all customer have (endorsements, codes and so on). Worst service, worst mistake I've ever done in terms of insurance. It makes me miss TD (yes, this bad)
Insurer: Sonnet
By: Vinny Menslin
Very easy sign up and appears to be…
Very easy sign up and appears to be good insurance. Nationwide is one of the most well known insurance companies.
Insurer: Nationwide
By: Kalea
Trupanion has upped their game since my…
Trupanion has upped their game since my terrible experiences with them in 2025 (see earlier reviews). While they may take a little time, they have been paying my claims in a fair manner, including back-to-back expensive visits to the ER. I have not had to call them in over a year and certainly have not been given the run-around that I experienced in 2025. I appreciate that Trupanion listened to my truthful reviews and that they have greatly improved their customer service and their commitment to allowing pet owners to take proper care of their beloved companions. - Thank you, Trupanion.
Insurer: Trupanion
By: Susan