Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very disappointed
This is my first experience with pet insurance and it’s disappointing. My claim was closed on July 10th with a direct deposit for my portion and a 2-3 business day wait. As of today, I don’t have the money. I don’t understand why an electronic transfer takes 2-3 days in the first place but I’m really confused as to why the money hasn’t shown up in my account, when I confirmed the correct bank information with them today, and they confirmed they released the funds. I’m definitely canceling when I find a replacement.
Insurer: ASPCA
By: Tanya B
Having our dogs insured with you…
Having our dogs insured with you reduces the stress of going through emergency surgery like this. Our Flynn tore the tendon in his knee. He was in a lot of pain and could not put any weight on that leg. We were quoted over 4,000.00 for the surgery. Knowing we have this coverage makes it easy to make what otherwise could have been a very stressful decision. We got our 80 percent reinvestment within the same week of turning in the claim. That is also an amazing relief. Your team is wonderful to work with and your web sight makes it easy for us to see the progress of the claim and breakdown of the claim. We have been insured by healthy paws for over 5 years. We recommend you to all of our friends.
Insurer: Healthy Paws
By: M Delman
All I can say is Thank you
All I can say is Thank you! My pup had to have emergency surgery and the numbers on that bill were not pretty. Knowing that I had pet insurance was reassuring that I didn't have to choose between a financial hardship, and saving my friend. This was the first time using the insurance so I could only pray it went smoothly. To my suprise the claim process was so simple and easy and they reimbursed me within a few days. Thank you Spot Pet!
Insurer: Spot
By: Darnell Ferguson
So dissapointed after 4 years of paying this insurance!!
I paid this company thousands of dollars over more than four years, and the way they handled the cancellation of my dog's insurance policy was ridiculously horrible. The cancellation was delayed due to their own website error, yet they refused to issue a refund. Their customer service showed no accountability or willingness to make things right. After my experience, I cannot recommend this insurance company to anyone. If I could give them 0 stars. Or even negative 5 stars, I absolutely would. David, if you are watching this. Please go back to the training and learn how to assist your customers right again from the beginning.
Insurer: Nationwide
By: Anna Kim
Everyone at this c company is so…
Everyone at this c company is so pleasant a d helpful. Claims are super easy to submit , are processed expeditiously and reimbursement issued in good time. So glad I have this insurance!! Thank you Pets Best
Insurer: Pets Best
By: Carol Beard
Thank you for quickly processing my…
Thank you for quickly processing my claim. Usually, insurance companies make it extremely difficult to get paid for a claim but you guys are an exception. Keep up the good work. Thank you!
Insurer: Healthy Paws
By: Vikas Tomar
I have had a completely positive…
I have had completely positive experiences with ASPCA both with the comprehensive coverage I have been receiving and also with my experiences with customer support. Betsy a customer service representative has been a great support to me on several occasions. As well as all customer service representative have been to this point quite supportive, knowledgeable and understanding of my needs. My dog unfortunately has chronic conditions and without ASPCA Pet Insurance I would never be able to give him the proper care he needs. I am so satisfied with my decision to choose ASPCA after hours of researching other companies. I have also recommended ASPCA to family and friends who have chosen ASPCA. I hope the great service continues.
Insurer: ASPCA
By: Theresa Piccola
Easy claims
I had my rescue doggies annual appointment & it was a little pricey but since I've been paying for Spot for her I submitted the claim & got a response really quick. I appreciate that they will do what they say & reimburse you as much as they can.
Insurer: Spot
By: Elisa Esparza