Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Unbelievably EXCELLENT Service
My dog had life threatening bloat (GDV) episode. I rushed to your partnering Emergency Vet Clinic. I had called ahead and told them she had Trupanion. They were waiting for her and took her right in. As they stabilized her the clinic drew up the estimate and submitted it to Trupanion. The adjuster looked at it and then sent me their determination. Then, right there at the Vet the Adjuster Called Me to make sure I understood the coverage. The. Adjuster. Called me. Wow. I have NEVER in my LIFE had an adjuster call me for ANY insurance claim I have had. The estimate was over $10,000. The clinic had me pay $2000. The dog was rushed to surgery. At the end of the whole thing the final bill was $10,355. I ended up paying $2057. Trupanion made everything seamless. I cannot say enough good things about this company and the way they handle things. I have never had an INSURANCE company treat me so well.
Insurer: Trupanion
By: Nancy S
they handle claims quick and honestly
they handle claims quick and honestly
Insurer: Spot
By: kellie weiss
Easy to claim, easy to get refund.
"Long time customer, more than 15 years. Very easy claim filing , clear explanation of the benefits, fast payment after approval, even our VET were surprised how quick it was approved after such complicated case."
Insurer: Pets Best
By: Alex
About Nationwide App
I hope there is information on the app so I can use it for claims and tracking my pet. Otherwise, the process was easy and user friendly.
Insurer: Nationwide
By: customer
We love Healthy Paws !!
We love Healthy Paws !!! Always coming through for our Bella. We 100% recommend this company!
Insurer: Healthy Paws
By: MAZUCH FAMILY
Pets Best is Amazing
Pets Best has been absolutely wonderful to work with, my pit bull mix has had several issues over the last year and they process claims with lightning speed. She recently had to have TPLO surgery, without Pets Best I wouldn’t have been able to afford it. I am extremely grateful and would 1000% recommend Pets Best and have recommended then to every one I know!
The response time was quick!
The response time was quick. They paid the last bill for Penelope within a day. Every time I’ve had to file a claim, it was paid in a timely manner. This last claim unfortunately was the last for my furbaby, they were responsive and sensitive. I would recommend Pumpkin!
Insurer: Pumpkin
By: Adria
Pumpkin always processes our claims…
Pumpkin always processes our claims quickly and helps us to get our puppy the best of care.
Insurer: Pumpkin
By: DAUN LOPEZ