Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast reimbursement
Very easy now that the account for my pet is set up. Very fast turnaround. Was reimbursed for preventative meds within 48 hours of turning it in.
Insurer: MetLife
By: Sarah P
You're quick on letting your customers…
You're quick on letting your customers know that you have recieved their statements and your fast on returning portion going back to customers. Thank you for your quick replies.
Insurer: Pumpkin
By: Judy
MetLife Pet Insurance processed the…
MetLife Pet Insurance processed the claim right away. Thank you for a great service.
Insurer: MetLife
By: customer
Easy claims process
Easy claims process, quick claims processing, easy to use app. Highly recommend
Insurer: Spot
By: KProctor
The back up their word, we are totally satisfied with Met Life Pet Iinsurance. Their follow up and quick response to filed claims make the process so much essier for all of usthank you
We have never, ever been disappointed with Met Life's claim process and are very reliable when assistance is needed
Insurer: MetLife
By: Joseph Magnani Jr
They are easy to relate too
They are easy to relate too. And very understanding, they helped me to submit my claims. Thank you very much! I tell a lot of people about this insurance for your children of fur coat. My name is Tina Groh
Insurer: MetLife
By: customer
Very pleasant
Experience was great didn’t have wait long very pleasant customer service and refund . Thank you Rita
Insurer: MetLife
By: Rita Moore
It was quick and easy
It was quick and easy. The only reason why it’s only 4 is because they first denied my claim. I am glad they changed the result after reviewing the claim.
Insurer: MetLife
By: customer
The website needs improvement when…
The website needs improvement when claim is being handled.
Insurer: MetLife
By: Valued Customer