Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Tbh i hate sonnet
Tbh i hate sonnet, when i got in the car accicent the people were very lack of empathy and kinda gave the vibe there just there to take your money but they did give me an extra 200 so i guess they try a lil bit at least but for the most part if you want cheap insurance dont stay with this one too long cause they'll jack up your prices for no reason during the year, but when i was canceling my insurance my boi nicholas help me out so good and i could tell he actually cared about people n not just money so im leaving this review to write the only good experience iv ever had from sonnet, nicholas was an outstanding guy i couldnt have wished to have a better person to help me with my customer needs or concerns, he was very helpful for guiding me through my process and he was very kind to explain things to me so im only writing this to say give Nicholas a raise hes the only person on the sonnet team who deserves it
Insurer: Sonnet
By: maximus solaiman
Excellent!!
I love that Trupanion pays claims through the Vet's!! Love the caring people at Trupanion!!!!!!!!!!!!!!!!!!!!!!
Insurer: Trupanion
By: Karen
Dental cleaning covered!
My 3 year old Bichon Frise had her teeth cleaned at the vet's... it was pricey but necessary. I called Met Life and was assured that the policy we had taken out would cover it. 3 days after i submitted the paperwork required I heard back that it was approved! Not many days later I was given options on how i wanted to receive my reimbursement minus my deductible... they were amazing. So glad we took out the insurance with them. Highly recommend.
Insurer: MetLife
By: Miriam Goldberg
Quick and easy claim process
The prompt and direct payment to the veterinary hospital made it very convenient for us. Having Trupanion made it possible to give our dog the surgery he needed. Thank you!
Insurer: Trupanion
By: Amanda
Always quick and easy to deal with!
They are always so quick to process my claims and helpful when I call. It has been a life saver having them with our new puppy. She just turned one and has had a lot more issues then I could have predicted and Pumpkin has save us thousands. I have been recommending them to all my friends with pets.
Insurer: Pumpkin
By: Shelby
A Lifesaver for Biggie
We signed up for Trupanion about two years ago, hoping we’d never need it. When our Lab, Biggie, unexpectedly needed emergency surgery, I can’t imagine going through that experience without them. The claims process was incredibly simple, and what impressed me most was that Trupanion paid their portion of the bill directly to the pet hospital. We didn’t have to pay the full amount upfront and wait weeks for reimbursement, which was such a relief during an already stressful time. Everything was handled quickly, and Trupanion kept us updated throughout the entire process. Having one less thing to worry about allowed us to focus on what mattered most—Biggie’s recovery. We’re so grateful for the excellent service and peace of mind Trupanion provided. I wholeheartedly recommend them to any pet owner looking for reliable pet insurance.
Insurer: Trupanion
By: Vanessa Clay
Cynthia was a great help!!
Cynthia was a great help!!
Insurer: Nationwide
By: Salvatore Catania
Amazing interaction made me stay
Cancellations were as easy as it was to sign up! I never had an issue with Fetch in terms of reimbursements or submitting forms. But, I called in to cancel as my premium was too high. My rep, Gerrone Newsome, was able to find options for me that were more suitable for me. He was such a big help that I decided to stay on :) Never pressured me to stay and always reassured me that I am able to cancel at any time. Would 100% recommend and, if you are able, would recommend to ask for Gerrone Newsome! What a great team you have here, Fetch.
Insurer: Fetch Canada
By: Cindy Nguywn
100 % recommend for all fur babies
Friendly people & quick processing of claims. Fast refunds .
Insurer: Pumpkin
By: Nonna
My experience with Trupanion was excellent
My experience with Trupanion was excellent. They were prompt with their information on what was to be covered, and the provider I had took care of all billing directly with Trupanion. I am very happy I chose Trupanion for their coverage and ease of the claim, service and payment process. I would recommend them highly.
Insurer: Trupanion
By: Cathy