Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Great customer service!
Great customer service with rep, Alex!
Insurer: Nationwide
By: Jamila Hooker
I am so happy I have SPOT
I am so happy I made the decision to get insurance for my boy. I didn’t have pet insurance for my last dog and that was a BIG mistake! SPOT makes the process so easy! I am very pleased with the plan that I chose. Customer service is super helpful but I haven’t needed their help much! The app is very user friendly.
Insurer: Spot
By: Danielle Lyman
Service was easy ,fast and friendly
Service was easy ,fast and friendly. I was able to get a pre approval for my claim and when my official claim was approved my reimbursement was in my account in minutes. Pumpkin was there when we needed it most, we are very happy the service and so is our Pup!
Insurer: Pumpkin
By: Liz
Jeremy was very friendly to talk to and…
Jeremy was very friendly to talk to and helpful!
Insurer: Nationwide
By: customer
Wonderful Experience
I've had a wonderful experience with Spot. The app is incredibly easy to use, making it simple to submit claims and view my coverage anytime. The claims process has been straightforward, and I really appreciate how convenient everything is. I highly recommend Spot to anyone looking for reliable pet insurance with a user-friendly experience!
Insurer: Spot
By: Nicole Lopez
It was fairly quick and efficient.
It was fairly quick and efficient.
Insurer: Fetch
By: Tommy Kerg
Quick and Easy Experience
I was able to submit my claim online in a matter of 10 minutes. Quick response and processing. My only challenge is that you can only upload a file(s) that are less than a certain file size. If you are scanning multiple copies of SOAP notes, Invoices and receipts it will exceed the file size quickly.
Insurer: MetLife
By: Brian C.
Dishonest and unhelpful
This company is disingenuous and overly expansive regarding what it considers a preexisting condition. They denied claims related to a scratch on my dog’s cornea (though this injury occurred in June and had never occurred before). They are incredibly unhelpful and seek to avoid any reimbursement.
Insurer: Pets Best
By: Kelsey
Thank you Kelly
Kelly was excellent in helping me get my claims organized. She was friendly, efficient in her knowledge and all round easy to talk with. We got things all up to date, which I take responsibility for making a mess of. Thank you Kelly and Fetch, Don Fraser
Insurer: Fetch Canada
By: Don Fraser