Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Spot is spot on
Spot is honest & very helpful. We had expenses we did not expect- appreciate the help with submitting claims and timely payments .
Insurer: Spot
By: Lynn
Very friendly sign-up and easy and fast…
Very friendly sign-up and easy and fast claimes process.
Insurer: Nationwide
By: customer
Prudent Pet Insurance has made my…
Prudent Pet Insurance has made my experience with them a flawless process. Although I have not had a reason to file a claim at this time, the company has provided details of their procedures to put me at ease 😉. Their accessibility to clients is great. They are a company that looks out for your pets' needs while providing you with a peace of mind ✨️.
Insurer: Prudent Pet
By: Jacqueline
Read the notes before you reject
Had to load SOAP notes three times before they were read to see they included information requested. Have asked three times NOT to get checks but to have direct deposit and still have not received link to do so--
Insurer: MetLife
By: Alison
Sometimes errors on notes required
Sometimes errors on notes required. Most of the time very efficient and prompt.
Insurer: MetLife
By: customer
Nicole was wonderful to work with
Nicole was wonderful to work with. She made it so easy to submit my claim - she was knowledgeable, PATIENT, and efficient, and very easy to talk with. Thank you so much Nicole for you great assistance.
Insurer: Fetch
By: Mary Lynn Fentress
Must have for pets owner!
Super easy process to submit claim. MetLife provides detailed documentation of what is covered and what is not covered. Definitely recommend the insurance to anyone who has pets!
Insurer: MetLife
By: Leo S
Quick, easy, and the 24/7 vet tech is great!
I always hear back very quickly about my claims! It's incredibly easy to use and the 24/7 vet tech chat is amazing!!
Insurer: MetLife
By: customer
Knowledgeable and helpful
I spoke to Todd to add two more baby’s to my policy. He was very knowledgeable and helpful!
Insurer: Nationwide
By: Katerina
Very responsive customer service
Very responsive customer service. I had a question regarding a claim I had submitted. Everything was explained to my satisfaction.
Insurer: MetLife
By: CJ Westerman