Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I worked with Megan and she was easy…
I worked with Megan and she was easy and very helpful as I had to cancel insurance on one pet and move it to another. So far I really like Fetch and am looking forward to having them cover my little " Minnie's" insurance. Thanks again to Megan for making it easy
Insurer: Fetch
By: Sharon Dante
Quick processing of claims
Quick processing of claims. Good coverage for my Wheaten Terrier who cannot digest proteins and reasonable turnaround time for claims.
Insurer: ASPCA
By: Lori Botkin
Very helpful customer service
Very helpful customer service, was able to add a pet to my policy with no issues. I would highly recommend Nationwide to my friends and family.
Insurer: Nationwide
By: Mike Lynch. Service Supervisor Western Pest Services
Easy claim process
The process to file a claim is so easy. On occasion the app is not working but filing through the Pets Best website is just as easy. I also receive reimbursement via direct deposit which makes the entire process simple.
Do not choose Pets Best
I paid in to my policy for two dogs for 2 years. The price kept increasing. It was a horrible experience trying to submit paperwork. They constantly delayed accepting the claims and constantly asked for additional verification. Sometimes, blaming it on my veterinarian's office. I met my deductible early this year on one of my dogs and it took a couple of months to get one claim paid after I had met my deductible. And then they paid it only after I called the third time to complain and then canceled my policy. Total waste of my money for 2 years. Highly disappointed and I would not recommend this company to anyone.
From the first email to the phone call
From the first email to the phone call, then the follow up communications..all was near perfect execution with sensitive recognition of our loss. When my next Sheltie comes into our lives, EMBRACE will be there!
Insurer: Embrace
By: Kathy Grambsch
I want a refund but never got it…
I want a refund but never got it because you cause never help covered my kitten vet bill .
Insurer: Pumpkin
By: Duma
The process was very quick
The process was very quick. Thanks for being very professional.
Insurer: MetLife
By: Taunya Martin
They are always professional and timely…
They are always professional and timely when we have a claim filed.
Insurer: Spot
By: David Montgomery
Good price and good customer service
Good price and good customer service . Thanks for all
Insurer: Nationwide
By: customer