Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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We are very pleased with this Insurance…
We are very pleased with your great staff, who are always ready to help, the fairness regarding claims, and your quick response!!! Thank you, Joan & Dave Laska
Insurer: MetLife
By: Joan and Dave Laska
Easy claim submission
Easy claim submission, quick response, great communication and helpful phone agents. Great experience!
Insurer: MetLife
By: Tracy M
I’ve had Healthy Paws for about 9 years…
I’ve had Healthy Paws for about 9 years now and I just recently filed my first claim (s) . I found the process to be very easy and efficient. It was reassuring to know that I had insurance during the emergency situation. Even more reassuring to see that they actually come through when needed and they did without any hassles or hold ups.
Insurer: Healthy Paws
By: Heather Sansone
It is always very easy to send the…
It is always very easy to send the claims, and you are always explain everything
Insurer: MetLife
By: Luke Cadareanu
Quick review and reimbursement
Quick review and reimbursement. I was pleasantly surprised by the time and amount of the reimbursement. The process of submitting the claim was also very easy.
Insurer: Fetch
By: Gary
so easy to use and very quick to…
so easy to use and very quick to respond and pay.
Insurer: Trupanion
By: Robert H Wilson
Great customer experience
I have used Healthy Paws for insurance for my 2 dogs for over 10 years now and it's an awesome company. The customer experience they provide is excellent! Highly recommend.
Insurer: Healthy Paws
By: Darnell Fatigati
It has been weeks and my claim still…
It has been weeks and my claim still has not been processed. Updated experience from one to three because they said they were sorry it took so long to process my claim. Then I downgraded to a 2 because they covered only half of my costs. True, I live in an expensive area, but it should have clearer that the coverage was skinny.
Insurer: ASPCA
By: WO
Outstanding service
Promptly addressed the invoice from our vet and provided a complete explanation of what was paid and why.
Insurer: Trupanion
By: Craig