Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Staying with Fetch
Good afternoon, I am writing this review in regards to my coverage and my monthly rate being raised. Before being transferred to Mr. Gerrone I was 99% sure I was going to cancel my policy and take my business to Progressive pet insurance, no matter what was said or done. Gerrone allowed me to speak freely and listened to my concerns. Gerrone was calm and had a mild manner about him. Gerrone looked into my policy and made suggestions to maintain coverage, but lower my monthly cost as I am retired and on a fixed income. I want Gerrone to be acknowledged for his exceptional work and that he alone, single handily kept my business with Fetch. Respectfully, Mr. Phil Ordonez
Insurer: Fetch
By: Phil Ordonez
Great Representative
The representative, Demetra was the warmest representative. Kind and customer service oriented to the max
Insurer: Fetch
By: Joseph Convertino
Nadine was extremely friendly and…
Nadine was extremely friendly and helpful! Very refreshing to call customer service and immediately be connected to a knowledgeable, personable rep instead of being put through an automated menu or an AI bot. My questions were thoroughly answered and I was able to get set up with the right plan for my cat in minutes!
Insurer: Fetch
By: Morgan Adams
Figo very strict and what they cover…
Figo very strict and what they cover and make it very difficult to file a claim for reimbursement. Made a big mistake switching from nationwide to Figo to save a few dollars. Be careful who you choose. I am searching for another pet insurance company as we speak.
Insurer: Figo
By: Unknown
Embrace is a great pet insurance…
Embrace is a great pet insurance company. Never a problem. But recently there are issues submitting a claim. They are having major technical issues and it is affecting their receiving and processing times. It has been very frustrating.
Insurer: Embrace
By: Kathy Cooper
The customer service representative
The customer service representative
Insurer: MetLife
By: customer
Company has been a nightmare to deal…
Company has been a nightmare to deal with. Been billed for 7 months straight after over 7 cancelation attempts. Email dating back to prove it. They are refusing to refund me because of their fraudulent and unethical billing practices.
Insurer: Fetch
By: T
Customer service was excellent
Customer service was excellent . It was a speedy response , knowledgeable , kind , helpful, friendly , resolved issue instantly
Insurer: Nationwide
By: customer
If I could leave 0 stars
If I could leave 0 stars, I would. I have paid thousands of dollars in premiums over the years, and I have been trying since November to get them to pay me a $50 claim. First they told me the claim was incomplete. Then they kept talking about a different claim, no matter how many times I told them I only cared about this one claim. Then they kept asking for more information and more information no matter how many times I sent them the information they kept asking for. Eventually, I wrote to their CEO and complained. The response I got was from the claims department telling me that my claim was incomplete. This is the most horrible company I have ever dealt with in my 77 years.
Insurer: Pets Best
By: Susan
the rep was very knowledgeable and…
the rep was very knowledgeable and friendly. automated system was easy to navigate and received fast call back as requested to begin the process.
Insurer: Nationwide
By: Lighthouse Point, FL