Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I need to speak with nation wide staff…
I need to speak with nation wide staff but I have no way to get ahold of them in regards to the email they sent me. If this could please be resolved I would appreciate it!
Insurer: Nationwide
By: cesar hernandez
Quick returns on your claims
Quick returns on your claims, friendly professional staff ! They answer all your questions and give you the best advice!
Insurer: Embrace
By: Sharon Caldwell
Easy, great customer service, hopefully good coverage.
A Metlife policy came with my dogs adoption and the process of setting it up was super easy and my rep was so nice. I decided to extend the policy and it was very easy. I’m hoping it will be easy and straightforward when I’ll need to utilize it.
Insurer: MetLife
By: Leah Lynch
My new job offers a discount so I…
My new job offers a discount so I called. The staff member was great and the rate was really good. You also insure birds.
Insurer: Nationwide
By: David Walker
Helpful, responsive staff.
The chat support were very helpful and caring, answered my question and helped me with my concern as needed.
Insurer: Fetch
By: Guest
Overall pretty great
Submission process was super easy using the app. Not a bad waiting time for results either. Communication of the steps while waiting was greatly appreciated too. The explanation of benefits responses were hard to understand but that’s mostly on me since those things usually read like Sanskrit to me. One Star shy of 5 was making the EOB a little more simple for folks like myself. All in all, we appreciate the good coverage and simple submission process.
Insurer: Fetch
By: Jennifer
Shameful service—avoid this company!
Over a year ago, we rescued a sick 6-week-old puppy. Thanks to excellent veterinary care, he was nursed back to 100% health, clearing all infections and testing completely negative across the board. A year later, we signed up for Embrace Insurance through a recommendation from a veteran service. After a recent move, we submitted three routine claims (for allergies and an upset stomach). What followed was months of abysmal customer service. They dragged us through incompetent procedures, constantly blaming delays on "IT issues," only to ultimately deny every single claim. Taking advantage of veterans and pet owners who just want to care for their animals is shameful. Save yourself the headache and avoid this company.
Insurer: Embrace
By: Damian Scott
Claims are seamless and processed…
Claims are seamless and processed quickly. Customer service is always very helpful.
Insurer: Fetch
By: Linda
They make it very easy for you to file…
They make it very easy for you to file claims and let you know in a timely manner of their review
Insurer: Pumpkin
By: Bryan McCarron