Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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After 8 years of paying Healthy Paws…
After 8 years of paying Healthy Paws Pets insurance for my dog (now aged 10), this company does not have respect or courtesy to long time patrons. My dog came from a rescue as a mixed breed. I may have assumed or written down a “chihuahua mix” in paperwork at the veterinary clinic we go to. (Also, chihuahuas are known to live longer lives bc of their size.) After I have reduced coverage to 50% with a $1000 deductible. Used to have 80% coverage with a $500 deductible. I’m still paying almost $100 a month, they send me an email telling me that if my dog is a chihuahua mix that they are increasing my premium and if she’s not, my vet will have to fax them with the proof! I’ve never had a DNA test and I wasn’t about to pay for one just bc they are disrespectful about it and bullying me. Never once in 8 years was there any mention of a problem with my rescue dog’s mixed breed. My dog has been healthy all these years. What a waste of money. Just set aside $50-$100 a month for your pet. Do not waste it on pet insurance with a company that is discriminating pet’s breed and age and try any excuse to increase your premiums. They are very disrespectful. They left me on hold for 30 minutes and when the call dropped they didn’t call back and I waited another 25 minutes. They are the worst!!
Insurer: Healthy Paws
By: Christine L
Peace of mind
Megan was extremely helpful and informative. She quickly put me at ease after my bad experience with another company's ambiguous,and repeated claim denials It was a true pleasure to speak with someone that didn't treat me and Mickey as a number. She made me feel like she truly cared about my doggy's wellbeing, and she was extremely patient and helpful in finding us the right plan. Finally, peace of mind.
Insurer: Fetch Canada
By: William Tolway
Processing was quick
Process was quick and representatives were very helpful. The only thing I would complain about is the app, I would try to add documents to an existing claim and it would create a whole new claim, what should have been 1 claim turned into 3.
Insurer: MetLife
By: customer
Pumpkin has made it easier for us to…
Pumpkin has made it easier for us to take the best care of our dog Cass. She eats things she should not. I feel so much better with the option to take her in for the safest monitoring and care, knowing i won’t have a huge financial crisis doing the right thing anymore. Pumpkin is affordable and makes sense. The team are extremely helpful from signing up for the best plan for you and your pet to the process for filing claims.
Insurer: Pumpkin
By: Barbara
Always an easy and seamless experience…
Always an easy and seamless experience to file claims and receive a refund. Signing up for MetLife pet insurance is one of the best decisions I’ve made and I always refer them to friends and family who have pets too.
Insurer: MetLife
By: customer
Pet’s Best is the absolute
Pet’s Best is the absolute, most amazing Pet Insurance company I’ve ever had. I have two cats with medical conditions and whenever I put in a claim or have to speak to a representative, they are always extremely helpful and the claim goes through quickly. I highly recommend this pet insurance to anyone who is currently looking!
Insurer: Pets Best
By: Ursula
Thorough explanation!
Everything was explained well and your price is really reasonable! Very nice gentleman to work with ! Thanks
Insurer: Nationwide
By: Ann Davis
The experience with customer service…
The experience with customer service guy was really good
Insurer: Sonnet
By: Omkar Nagwekar
Pumpkin responded quickly and took care…
Pumpkin responded quickly and took care of most of the medical bills when my dear puppy was bitten by a rather large rattle snake.
Insurer: Pumpkin
By: Kathy