Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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First time customer
Despite waiting online for 15 min on hold to get to an agent, Nadine was very helpful to answer all my questions and provide live examples for each scenario. Very happy with my pet insurance selections. If signing up new, few notes: wellness package does not add any value. I hope Fetch replaces it with more beneficial option in the future. Make sure to ask for other deductibles and payout limits. Fetch does not payout to credit card. I hope one day they do that.
Insurer: Fetch Canada
By: Caroline Dayyani
They incorrectly file all of my claims…
They incorrectly file all of my claims the first time. Is it now expected of me to have to refile my claims every time so that they are actually done properly? They filed my dog as a CAT. And under things that he wasn't even treated for. I didnt even receive mpney back the first time for an xray! Thankfully it was resolved after they were re-submitted for evaluation but that shouldn't be nessasary. I felt they were trying to save themselves money by banking on me not calling and questioning.
Insurer: MetLife
By: customer
Prompt Service and Support
My dog Tootsie was recently diagnosed with Congestive Heart Failure and AFIB. While the news is devastating, Pets Best has provided prompt service re processing my claims. We're still in the early days of multiple follow-up visit, monitoring and adjusting medications - lots of bills! However, Pets Best has been very helpful and prompt in processing my multiple claims, Having this coverage has enabled me to provide Tootsie with the necessary medical services and medications that she needs and deserves.
When the forms was sent it
When the forms was sent it. They responded right away.
Insurer: Trupanion
By: Anna
I have always had good experiences with…
I have always had good experiences with this insurance.
Insurer: ASPCA
By: dorian
Excellent customer service and they…
Excellent customer service and they have so many options to help your furry family member. It’s easy to submit for a claim and having a vet or tech assist during unknowns helps a lot.
Insurer: MetLife
By: Roy M
Every time I’ve had to get in touch…
Every time I’ve had to get in touch with pumpkin everybody is so helpful, knowledgeable, and go out of their way to take care of my problems. I can’t say enough about them. I would recommend pumpkin to anyone.
Insurer: Pumpkin
By: Trina Braswell
RUN! DO NOT BUY this pet insurance
I’ve had a profoundly disappointing experience with MetLife Pet Insurance and I want to save others from the same frustration. On paper, the coverage looks great, and the marketing hype is strong—but the reality of actually using the insurance is completely different. Whenever I have submitted a claim, MetLife seems to default to denying it, frequently citing "pre-existing conditions" for issues that are clearly not pre-existing. It feels like they are looking for any excuse to avoid payment rather than supporting the health of my pet. The claims and appeals process is an absolute disaster. When you do have to file an appeal, you are entering a black hole. They don’t provide confirmation when they receive your documents, so you’re left wondering if your appeal was lost or simply being ignored. The process is incredibly long and arduous, forcing you to do all the heavy lifting to prove their own mistakes wrong. I am essentially paying for a service that refuses to fulfill its end of the bargain when I actually need it. If you’re looking for peace of mind, look elsewhere. This has been nothing but a headache and a waste of money. Do yourself and your pet a favor and find a more transparent and reliable provider.
Insurer: MetLife
By: Tom M
First time I had pet insurance
First time I had pet insurance. Quick efficient and simply amazing service, claim process and payment.
Insurer: Trupanion
By: customer
Wonderful quick service in our time of…
Wonderful quick service in our time of need
Insurer: Trupanion
By: Susan