Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Quick, easy, and the 24/7 vet tech is great!
I always hear back very quickly about my claims! It's incredibly easy to use and the 24/7 vet tech chat is amazing!!
Insurer: MetLife
By: customer
Knowledgeable and helpful
I spoke to Todd to add two more baby’s to my policy. He was very knowledgeable and helpful!
Insurer: Nationwide
By: Katerina
Very responsive customer service
Very responsive customer service. I had a question regarding a claim I had submitted. Everything was explained to my satisfaction.
Insurer: MetLife
By: CJ Westerman
Trupanion makes caring for my dog easy
Trupanion makes caring for my dog easy. They are professional, efficient and put my dog's health first.
Insurer: Trupanion
By: Victoria
The agent was able to answer my…
The agent was able to answer my questions and concerns.
Insurer: MetLife
By: Laura Oakes
Great company
Great company. Quick claim processing. Customer service is quick and helpful.
Insurer: MetLife
By: customer
MetLife Pet Insurance has been great
MetLife Pet Insurance has been great! They are quick and response. It's so simple to file a claim and to reach out to someone with questions.
Insurer: MetLife
By: Kathleen
This is my first experience with pet…
This is my first experience with pet insurance and Spot has been very easy to work with and process claims. I have called customer service as well and they were very helpful and kind.
Insurer: Spot
By: Jodi Moser
The process was easy from quoting to…
The process was easy from quoting to getting the policy. Agent Kim Cardascia was very helpful, professional and polite. She explained the coverages and worked up a quote that was beneficial for my dog and worked financially for me too. I really like that you can customize your policy with Prudent Pet.
Insurer: Prudent Pet
By: rudandesignaol.com