Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Joshua Sabado helped me with our first…
Joshua Sabado helped me with our first pet insurance and i am fully satisfied with his service he did answered all the questions. Thank you Joshua.
Insurer: Fetch Canada
By: Shubhangi Dahiya
Staff is good a very helpful
Answered my questions easy to understand. Explained the opinions clearly. Made it easy to decide the coverage I needed for my dog. Was very easily to enroll.
Insurer: Nationwide
By: R.O
After weeks and weeks of phone calls…
After weeks and weeks of phone calls and repetitive emails from Healthy Paws requesting the same information they were provided by myself and my vet's office, my claim was resolved. Worst customer service I have ever experienced.
Insurer: Healthy Paws
By: Audrey Neems
We were very happy with the coverage…
We were very happy with the coverage that we received exactly what we were looking for. Wes our agent was very professional and answered every question we could come up with 5 stars to him just dealing with the questions.
Insurer: Embrace
By: Michael Watts
Representative was professional
Representative was professional, patient, and helpful in setting up new dog insurance policy. This will be our second time using Nationwide Insurance and we are happy about that.
Insurer: Nationwide
By: Trisha
My experience with Fetch with my late…
My experience with Fetch with my late fur baby was very positive so it was a no brainer where to go when I got my new baby. As usual customer service was great.
Insurer: Fetch
By: Carol Gordon
The team is very helpful
The team is very helpful, kind, and transparent.
Insurer: Pumpkin
By: kory archuleta
The worst if you live on west coast and…
The worst if you live on west coast and want to speak with a live agent. They close at 6, 3pm west coast. Their calls are automated with a chat bot that is useless. They need better customer service and offer discounts for several pets in a family like other insurance providers do.
Insurer: Fetch
By: Maria Reiss