Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Can't easily cancel your policy
Can't easily cancel your policy. Website should have a way to easily cancel if they can easily take your payment information. Called customer service and they can't easily cancel either. I have to wait for a call back since there wasn't a person who has the ability to cancel. Why?
Insurer: ASPCA
By: Lisa Chudnovski
Franklin was great!
Franklin was great at explaining the price options and ensured I got my discounts!
Insurer: Nationwide
By: Emily
User Interface
User interface for the website and the app are absolute SHIT. Completely glitched, unable to function. If I have to call every time I want to do something on my account, what is the point of having an app or a website with a user portal? FIX YOUR USER INTERFACE.
Insurer: Trupanion
By: Christine
I applied on June/23 and never got any…
I applied on June/26 , it has been 26 days , I never got any further information or phone calls or mail or email
Insurer: Nationwide
By: Meichen
Everything is good but i wish you have…
Everything is good but i wish you have physical pepole to talk about customer service
Insurer: Sonnet
By: AF
There was a grace period for…
There was a grace period for preexisting conditions of six months. I called embrace and confirmed I met the preexisting requirement. Three days later I take my dog in for X-rays because I noticed he was limping and submit a claim for the procedure. Embrace then requested all documentation from my veterinarian. I thought thought this was dishonest because I was previously told preexisting conditions were no longer considered. I subsequently cancelled my policy.
Insurer: Embrace
By: Jeff Swanberg
Spot Pet Insurance was outstanding
Spot Pet Insurance was outstanding. The process to upload the vet invoice was easy, they quickly verified the information and within a week the full amount, less deductible of course, was deposited in our account. We couldn’t be happier with Spot.
Insurer: Spot
By: Patti