Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Overall an easy process to start
Overall an easy process to start. Once purchased, I could sign into my account but couldn't access or upload requested records. Tried to call but after being on hold for over 15 minutes, I left a message. Pop upon sign in says something like we are working behind the scenes on your account.
Insurer: Prudent Pet
By: John.J
First time I sent in a claim and it was…
First time I sent in a claim and it was so easy and you responded, paid immediately! Thank you
Insurer: Spot
By: Donna Jett
prompt refund
Great customer services. Easy to file claim.
Insurer: Spot
By: Margaret Seufert
Accuracy....completion of claim in a…
Accuracy....completion of claim in a timely manner....ease of filing a claim
Insurer: Spot
By: Laura Bondurant
Great Service Just recommended SPOT to a person in…
Just recommended SPOT to a person in the pet store. Great, quick service and easy app to follow. Our refund was handled in a timely fashion.
Insurer: Spot
By: Marsha Rouse
I’m so grateful be back with spot there…
I’m so grateful be back with spot there customer service excellence I have no problems with staff specially Ty to Niki
Insurer: Spot
By: Karen Edwards
Ease of enrollment
Ease of enrollment. Had SPOT prior to this it was a fantastic experience. Would highly recommend this insurance.
Insurer: Spot
By: William Maurer
I have been a member since 2022 and…
I have been a member since 2022 and have two dogs and lately I have had to call after EVERY claim for discrepancies or denials. Juneau has been getting allergy shot for two years, the last several months have either been denied or short paid and needed to be re-submitted, then paid. If I did not keep such good records, I would of been out of luck. I used to refer everyone (even your employees) to get Met Life Pet Insurance, not any more! Also getting extremely expensive, Juneau's policy went up 50%. I am now retired so getting harder to pay, both dogs are over $ 500 month.
Insurer: MetLife
By: Debbie / Gurnee, IL
Feeling confident with Prudent Pet Insurance
I spoke to Stephanie today to help me decide if Prudent Pet Insurance was the right choice. She answered questions about waiting periods,when the coverage begins,wellness coverage, dental cleanings, and how to get reimbursed. We covered quite a bit and I feel confident I made the right choice going with Prudent Pet Insurance.
Insurer: Prudent Pet
By: Renate Hutchinson
My dog was recently diagnosed with…
My dog was recently diagnosed with glaucoma at the early age of 4.5 years old. Spot has made it super easy to submit claims and get reimbursed!
Insurer: Spot
By: Hailey