Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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You must be patient and determined
Every single claim i have ever submitted has required multiple times of contacting customer service to gey resolution. There is also an error within their system that defaults the claim under my other pets name, which then causes the claim to be denied. Multiple reps have told me it shouldnt matter because both pets are covered under the plan, but it DOES. In fact, 7 times it caused the claim to be denied. Perhaps the team processing the claim needs to be better informed.
Insurer: MetLife
By: L. Galloway
Very slow process
Have seen the requested documents multiple times and I still get a email requesting the documents. My vet has sent the documents and have gotten a return fax saying confirming they received the documents. So im lost on what to do. Said it would take a month for the first claim but it's been almost 5 months
Insurer: Embrace
By: Clark Aiken
Less than useful as a service
Less than useful as a service. Dismal customer service, run only by robots.
Insurer: Fetch
By: Brooke Beaman
Zeny
Zeny, a healthy Jindo dog, suddenly began suffering from seizures when she turned four, requiring four emergency visits over the course of seven months. These situations were quite distressing, and each visit cost over $800; Spot Pet Insurance covered a portion of the expenses. Most recently, she had to go to the emergency clinic again due to a leg injury; the bill came to $641.73, and I received a check for $440.59 from Spot Insurance. I’m glad I signed up with Spot Insurance; they are highly trustworthy, kind, and responsible.
Insurer: Spot
By: Margaret Kang
Coverage is robust & claims experience…
Coverage is robust & claims experience is outstanding!
Insurer: MetLife
By: LT
Excellent
KEVIN was : Spectacular Thorough Patient, Kind and understanding
Insurer: Nationwide
By: customer
Poor service, follow up and communication.
Poor service, no communication, lack of updates and responses to customer inquiries. Lies about turnaround time on claims: long waits on reimbursement after submitting invoices and vet records multiple times. Cannot recommend!!!!
Insurer: Embrace
By: Christy Patch
Not Great Experience
At this time, I am waiting on a claim, and so far it is not going well. I am having trouble getting hold of anyone in the claim department, no one responds to my emails or updates anything on their site. I’ve had my vets send vet records multiple times, Embrace still says waiting on medical history. When I finally get hold of a human being- they say it could be a MONTH for them to process the claim after going through the pet’s history!!! All this , after I was told they had a fast turn around and usually reimbursement happened within 48hours. So, either their representative lied to me or they think they can get away with poor communication and service because pet insurance is needed. Never again. I can and will be looking for other coverage.
Insurer: Embrace
By: WS Patch
Easy to submit and quick to respond
The process to submit my recent claims was super easy and Pets Best responded very quickly with the appropriate payments through direct deposit. It was a painless experience!