Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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THE ONLY insurance company that is straight forward
My family has a lot of pet cats and it can be overwhelming when worrying about their care. I searched all over for the best pet insurance I can find and truly pets best is THE BEST! The sign up process is simple with no gimmicks or trying to over sell you anything. They communicate as needed and transparent with pricing. The claims process is also very smooth and simple. Three clicks and in about 10 days everything is done! I honestly can't recommend Pets Besides enough "
Got to talk with a live person and got…
Got to talk with a live person and got straight answers, and then was directed to a helpful person to re-establish my policy. I just wish there were specific policies and guidelines for Service Dogs since they live different lives then pets do and support real issues every day. Thanks
Insurer: Nationwide
By: Diana Ward
Extremely poor customer service
Extremely poor customer service. Hardly cover any expenses. The one time I filed for reimbursement they took months and ended up not responding to my follow ups. Not worth a single dollar, do yourself and your pets a favor and find another insurance. Embrace is not what it used to be.
Insurer: Embrace
By: Taha
Super Easy Process
First time filing a claim. The process using the app was very easy. Instructions were clear what was required and uploading the receipts was seamless. Acknowledgement email was sent immediately when submitted claim on 7/5 and I received a detailed EOB on 7/14. No issues. Thanks Pets Best!
Over the years since joining Trupanion
Over the years since joining Trupanion, when I needed them the most they have came through. The ease of submitting claims either through the vet or online through the portal has been smooth. The timing is always quick with a decision and gives me a peace of mind.
Insurer: Trupanion
By: Amir B.
I was able to complete my registration…
I was able to complete my registration smoothly thanks to your prompt and friendly responses to my inquiries.
Insurer: Sonnet
By: SeungJu Han
Positive experience with Megan
Megan was extremely helpful in assisting me to sign up for a Fetch policy for my new puppy. She was friendly and knowledgeable and answered all my questions. I hope that all my interactions with Fetch in the future are this positive!
Insurer: Fetch
By: Bev P.
Great Experience
This is the first time we submitted 2 claims for our pets for Spot Insurance. Very satisfied as we received payment for both claims in a timely fashion. Communication with this company was great as well. Will definitely continue doing business with this insurance company!
Insurer: Spot
By: Gordon Mann
dis-honest claims process
- I filed a claim for an x-ray. Policy # #EP0098-6644. This was preventative to ensure the limping I noticed wasn't more severe. - The prior week I called Embrace and was told my pre-existing conditions requirement period has passed. - Embrace claim dept requested all health documentation from my vet starting from the date that the policy started Jan 5, 2026. This despite the fact that I was no longer in review for pre-existing condition.
Insurer: Embrace
By: jeff
Always great
As per usual, Healthy Paws has been great. At this point, we have been using them for years and will continue until the day our dog finally passes. They've always been trustworthy. I still always hold my breath when sending in receipts but Healthy Paws always pays what they're supposed to. They've been more like a partner than a company to us.
Insurer: Healthy Paws
By: Andrew Choi