Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very pleasant
Experience was great didn’t have wait long very pleasant customer service and refund . Thank you Rita
Insurer: MetLife
By: Rita Moore
It was quick and easy
It was quick and easy. The only reason why it’s only 4 is because they first denied my claim. I am glad they changed the result after reviewing the claim.
Insurer: MetLife
By: customer
The website needs improvement when…
The website needs improvement when claim is being handled.
Insurer: MetLife
By: Valued Customer
They are great to deal with
They are great to deal with. They support your pets wellness all the way.
Insurer: Pumpkin
By: Rod E
Glad we got Pets Best insurance for our dogs.
Our friend recommended Pets Best to us when we got our puppy, so we decided to get it for our older dog as well. We were hesitant at first because she’s never had to go to the vet. Luckily we got her insured, because we’ve had to take her to the vet multiple times this year. Claims are relatively easy to submit, although the system glitches sometimes. Overall, we would highly recommend getting pet insurance at Pets Best.
Insurer: Pets Best
By: E M
Easy website and great coverage options
Easy website and great coverage options
Insurer: MetLife
By: Rebecca
Ms.Rose is very Kind
Ms.Rose is very Kind , Helpful , Professional and Knowledgeable . My 2 Cats are well covered with your wonderful Health Insurance. Thank you.
Insurer: Nationwide
By: Joy Genise
I am so pleased with Spot insurance…
I am so pleased with Spot insurance sorry to say my little Havapoo has had about 4 serious claims but Spot never questions always sends checks out quickly can’t find a better company have referred several people to try Spot
Insurer: Spot
By: Betty Hopper
The process to file a claim was…
The process to file a claim was straight forward. The person I spoke with was very helpful. The claim was processed quickly.
Insurer: Spot
By: 1954
Great customer service very easy…
Great customer service very easy reimbursement process.
Insurer: MetLife
By: Deborah Lark