Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pretty easy to follow
Pretty easy to follow. It was easy to enter the second pet.
Insurer: MetLife
By: Cherry Fisher
Pumpkin has been very fast in filing a…
Pumpkin has been very fast in filing a claim. I am very pleased with the insurance.
Insurer: Pumpkin
By: Sheila
Easy sign up process
Easy sign up process, professional customer service, best price.
Insurer: MetLife
By: Salah And Marilyn Almatar
Pets Best is the Best!
I love Pets Best Insurance. They’re affordable with great coverage and awesome customer service. They pay claims super fast and explain the benefits very well. I highly recommend them.
I have 3 horses I took to the vet for…
I have 3 horses I took to the vet for their yearly vaccines, tooth float etc. Aspca promises to refund part of this once a year and has been great in the past. This year they quickly refunded 2 but decided they needed 2 years of dr. notes for the 3rd. I'm assuming this is because I actually had an injury claim for this horse in 2024. My only injury claim the whole time I've had this policy. I uploaded all the receipts and notes I had. They want more from the vet and are closing my yearly check up reimbursement claim in 3 days if they don't receive anything from the vet. My vet is very busy and I doubt they will get anything in on time. This is a $175 claim that they tout as part of their package. It has nothing to do with any injuries. I feel like this is harassment. Buyer beware.
Insurer: ASPCA
By: Alita Sutherland
Pumpkin always follows through with…
Pumpkin always follows through with what they advertise. My Cosette, a bichon, injured her right eye and developed dry eye, a lifetime condition, that led to painful corneal ulcers on her eyes, and she eventually had to have cyclosporine implants in her eyes, an expensive procedure. In addition, she developed a benign cyst on her head that had to be removed through another surgery, also expensive, and more recently has been tested for Cushings disease, due to major weight gain and high levels of enzymes in her liver, a condition for which she is still being treated. Without the help and coverage from Pumpkin's, it would have been really hard for me to provide the proper care. I really can’t say enough for Pumpkin Pet Insurance. The claim process is easy, and their response is fast. I’m just so thankful I chose Pumpkin.
Insurer: Pumpkin
By: Donna Wilson
Easy to understand and straightforward…
Easy to understand and straightforward to apply. Made the experience actually enjoyable!
Insurer: Nationwide
By: Thomas
New customer is happy
I just started with MetLife and they have helped with everything I needed. The app makes everything easy to understand and they are prompt for getting my reimbursement.
Insurer: MetLife
By: Michael McAllister and family
Pets Best is really the Best
PetsBest is easy and efficient. At the end of my 14 year-old golden retriever's life, they dealt with all the claims that I seem to be submitting and made investing in this process worthwhile and gave me peace of mind.
Insurer: Pets Best
By: Christine