Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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TOP CHOICE
Submitted my claim to MetLife, and their response was quick and efficient. I used them previously for my cat who passed away last year and once I knew I was getting a new cat I knew that MetLife Pet Insurance would be my top choice
Insurer: MetLife
By: Erika P
The first contact I had was really…
The first contact I had was really good. Then when I called to actually sign up I felt I was not being treated very well. The individual helping me made me feel like they didn't want to be bothered. I have had your ins for 14 yrs prior and things have changed a lot I guess with the new policy I am getting, I almost decided to look elsewhere I contacted the billing dept the next day and had a very good experience with the lady I spoke with. She helped me get things staightened out and was very helpful. I give her a 5 star rating!
Insurer: Nationwide
By: customer
I have multiple dogs and I have had…
I have multiple dogs and I have had Figo for a few years for all my dogs. One of my dogs became very ill suddenly and was diagnosed having T-cell Lymphoma and had to be hospitalized. The docs recommended chemo. My bill for him is over $15K and I promptly submitted all the invoices along with the hospital records at Figo's request. First round of claim was submitted three weeks ago, still in review. The second round of claim, of course, still in review. No past cancer history. They must know people need reimbursement to continue pay for the critical treatment for their beloved family member. I have been told they now have "everything" for the last 10 days. It is very frustrating... I don't know if Costco is aware of people's complaints about Figo.
Insurer: Figo
By: TCZ
-6269 extension guy
super understanding and informed me on everything!
Insurer: Nationwide
By: JuLin
The personnel who took my phone call…
The personnel who took my phone call was phenomenal. I was nervous to make changes to my Olive’s plan because she is a senior - but costs were just a becoming too high for me. The woman who helped me was lovely. She understood and helped me find a solution and answered all of my nervous questions with such poise and kindness.
Insurer: Fetch
By: Mariailona Panaligan
Very easy registration
Very easy registration
Insurer: MetLife
By: Lisa Michelle Bazzell
Easiest claim process I've ever found
Over my 20+ years of buying pet insurance, I've tried multiple companies. Pet's Best has been the easiest company to file a claim with. We travel multiple times a year with our pets--and I don't have to worry about whether the closest vet is within the insurance network or whether their fees are in line with some arbitrary schedule. In an emergency you don't want to have to worry about anything except getting your pet the care they need. To file a claim, I just go online, take a photo of the paid claim and usually within just a few days it has been processed and I'm usually reimbursed within two weeks or sooner. One dog is 13 years old today and has been successfully treated for two different types of cancer. The costs would have been impossible without insurance. Our other dog is 11--and has never had a claim--but having the insurance gives me such peace of mind. I've only had to appeal one decision in over 10 years..
Pet Insurance FTW
My little guy had a scary bug. When we took him to the urgent vet (who knew that was a thing?) we panicked over the bill but knew it had to be done. My hubby paid it without a single complaint. I told him I'd submit it to Bo's insurance. He didn't even know pet insurance was a thing. He was so surprised when the claim was approved and we got back almost all of what we had to pay! He'll tell anybody me who will listen how valuable pet insurance is now. It was my first claim submission and the process couldn't have been easier. 10/10 recommend.
Insurer: Pets Best
By: Cassie
First time user
"This is my first time using pet insurance, and I'm glad I chose pets Best. Filing the claim was easy, and I got what I consider a generous reimbursement on wellness and annual exam. These are things I would do anyway for my pet, so I'm really pleased. I feel like I am protected, but I still have options. For many years I was tied to a wellness plan at a big pet brand and the benefits got less and less- plus they were rude and acted like we owed them something. Now I can go where I want with my pet, get treated with respect and still feel covered if something bad happens and she needs a lot of care. I carry the wellness plan too, so for us it's a win win. Thanks pet best!!!"