Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Organised to cancel pet insurance as…
Organised to cancel pet insurance as due to losing job couldn’t afford it anymore, not only did they not process my request , they claim I never made one and then continued to charge for 2 months and refuse to refund
Insurer: Trupanion
By: Danny Stock
change of fees from website to credit card misleading...?
It said 1,650.00 then added 15.00 for 1, 665.00 and my card was charged 1, 682 so an extra 32.00 bucks. And of course it said start a new portal and it says my account does not exist so I can't set up new account nor can I talk to anyone right now as to the whys....
Insurer: Prudent Pet
By: Bridget Taber
Super fast payment!
In the time of needs... when everything is going up in prices, and i was panicking because my baby was sick! At least I didnt have to worry about getting money to treat her issues. They get the claims processed very very quickly!
Insurer: Pumpkin
By: christine
ThHealthyere's a lot of insurance companies…
There's a lot of insurance companies out there I manage a large Veterinary Hospital I recommend healthy Paws to everyone my experience with this company has been great they look at your claims and send you back whatever you have coming in a fast time
Insurer: Healthy Paws
By: Linda Swagerty
Outstanding and reliable coverage for our cat, Mango!
Healthy Paws has been incredible to work with. From Mango’s initial vet visits and ER trips all the way to a major surgery bill, every single claim we submitted was processed seamlessly. Reimbursement was in our account within two days of sending the required documents. We also love that our policy includes the 24/7 Airvet feature for quick virtual vet advice. It has saved us so much unnecessary stress. Their team is fast, dependable, and completely hassle-free. Highly recommend!
Insurer: Healthy Paws
By: DrNHM
Great Online Experience
Easy to understand and complete!
Insurer: MetLife
By: Daniel Brown
Spot insurance has been pretty good so…
Spot insurance has been pretty good so far! Claims are quick to be assessed and deposited. I have had some issues trying to download the forms on their site though. Customer service has been helpful as well.
Insurer: Spot Canada
By: customer