Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Easy to understand and straightforward…
Easy to understand and straightforward to apply. Made the experience actually enjoyable!
Insurer: Nationwide
By: Thomas
New customer is happy
I just started with MetLife and they have helped with everything I needed. The app makes everything easy to understand and they are prompt for getting my reimbursement.
Insurer: MetLife
By: Michael McAllister and family
Pets Best is really the Best
PetsBest is easy and efficient. At the end of my 14 year-old golden retriever's life, they dealt with all the claims that I seem to be submitting and made investing in this process worthwhile and gave me peace of mind.
Insurer: Pets Best
By: Christine
THE ONLY insurance company that is straight forward
My family has a lot of pet cats and it can be overwhelming when worrying about their care. I searched all over for the best pet insurance I can find and truly pets best is THE BEST! The sign up process is simple with no gimmicks or trying to over sell you anything. They communicate as needed and transparent with pricing. The claims process is also very smooth and simple. Three clicks and in about 10 days everything is done! I honestly can't recommend Pets Besides enough "
Got to talk with a live person and got…
Got to talk with a live person and got straight answers, and then was directed to a helpful person to re-establish my policy. I just wish there were specific policies and guidelines for Service Dogs since they live different lives then pets do and support real issues every day. Thanks
Insurer: Nationwide
By: Diana Ward
Extremely poor customer service
Extremely poor customer service. Hardly cover any expenses. The one time I filed for reimbursement they took months and ended up not responding to my follow ups. Not worth a single dollar, do yourself and your pets a favor and find another insurance. Embrace is not what it used to be.
Insurer: Embrace
By: Taha
Super Easy Process
First time filing a claim. The process using the app was very easy. Instructions were clear what was required and uploading the receipts was seamless. Acknowledgement email was sent immediately when submitted claim on 7/5 and I received a detailed EOB on 7/14. No issues. Thanks Pets Best!
Over the years since joining Trupanion
Over the years since joining Trupanion, when I needed them the most they have came through. The ease of submitting claims either through the vet or online through the portal has been smooth. The timing is always quick with a decision and gives me a peace of mind.
Insurer: Trupanion
By: Amir B.
I was able to complete my registration…
I was able to complete my registration smoothly thanks to your prompt and friendly responses to my inquiries.
Insurer: Sonnet
By: SeungJu Han
Positive experience with Megan
Megan was extremely helpful in assisting me to sign up for a Fetch policy for my new puppy. She was friendly and knowledgeable and answered all my questions. I hope that all my interactions with Fetch in the future are this positive!
Insurer: Fetch
By: Bev P.