Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
TAKE YOUR MONEY ELSE WHERE- Be really careful
BEWARE: This company will do anything to reject your claim. They have zero intention of honoring their promises. They’ll scour every vet record for the smallest vague word—“possible,” “suspected,” “might be,” or “we don’t know”—and use it as an excuse to deny your claim. They’re professional weasels who will twist anything to avoid paying out. I paid their high premiums for almost two years. First claim I filed? Flat-out rejected on some bogus technicality by their own biased adjusters. Save your money. Take it anywhere else. This is not insurance — it’s a premium collection service with zero protection.
Insurer: Embrace
By: just ads
No Haggle...JUST RESULTS!
1- Simple process to submit claim via mobile phone 2-Reimbursement was in my bank account within 2 days. 3-I called to ask a few questions and customer service was professional, thoughtful, purposeful and thorough while friendly at the same time. 4- No haggle...just results ...EXCELLENT!
Insurer: Healthy Paws
By: Bill S.
Having to use your insurance can be…
Having to use your insurance can be stressful when your pet is going through a traumatic event, thanks for all the claim support and communication make the issue less stressful.
Insurer: MetLife
By: customer
House insurance …
It was so simple to set up my house insurance. When I needed help they were there for me to help. I worked in insurance for over 30 years, I know proper help and that they were.
Insurer: Sonnet
By: Frances Metivier
Pet insurance claims
I have to contact them to review every claim I file because they say it’s not covered. 3 times that this has happened I’ve received money back.
Insurer: MetLife
By: customer
Always Looking to Deny
This insurance company looks for every opportunity to deny valid claims sighting one off comments as entire reasons to deny completely unrelated claims. They denied that my dog's claim for a needed surgery sighting "allergies are a preexisting condition" as the reason for the denial when the allergy to eating beef had nothing to do him developing a hematoma. Genuinely horrible to work with.
Insurer: Spot
By: Stephanie & Heather
Swift Claim Process
Company responded quickly and claim was received within 3 days of submitting!
Insurer: MetLife
By: customer
Efficient Carefree Coverage
Submitting a claim is straight forward with quick response and explanation. We have been very pleased with the coverage and continue to recommend Pets Best.
Insurer: Pets Best
By: Donald
Calling this number definitely doesn't…
Calling this number definitely doesn't work. It takes forever to get an answer. I've had a bad experience.😡😡😡😡
Insurer: Embrace
By: Christmas Crush
First attempts to enter data on phone…
First attempts to enter data on phone failed - it kept erasing my answers. Then, working on laptop, all went well except there was no "Add Another Pet" by the time I finished entering my dog's info.
Insurer: MetLife
By: Nancy Daley