Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Quick approval process
The claim was approved in three days. User portal is easy to navigate. Customer service was very clear about what I'd get covered. Had a seamless experience with the insurance process.
Insurer: MetLife
By: Elizabeth Griffin
6 plus year customer
I have been with Pets Best for the last 6 plus years! I have always found the customer service people extremely helpful and professional. Our claims are responded to quickly and with complete explanations. I have recommended you to many dog lovers I know. Keep up the good work!
Insurer: Pets Best
By: Donna Gutches
I have only been with Embrace Pet…
I have only been with Embrace Pet Insurance a short while so that might explain my lack of satisfaction with their service team…from long wait times to connect with a person to not being given the USAA discount or the “front of the line” phone number the first time I mentioned my veteran/military status…to tech issues that still have not been resolved to successfully allow me to login to my account. I have worked in IT and my read is that they scrimped on the tech support so every time they push an update…it “Breaks” something else in the system…which is typical but no one seems to test the system to see what has been broken before end users try to log on the next morning…the “cheap” way to go… I actually could list more that makes me wonder how they “earned” the customer service award they boast they have… but I will stop there and allow you to experience for yourself what this company has “done” for me these past few days…which is very little that instills confidence in them as a business…
Insurer: Embrace
By: Sharon Stentz
Pretty easy to follow
Pretty easy to follow. It was easy to enter the second pet.
Insurer: MetLife
By: Cherry Fisher
Pumpkin has been very fast in filing a…
Pumpkin has been very fast in filing a claim. I am very pleased with the insurance.
Insurer: Pumpkin
By: Sheila
Easy sign up process
Easy sign up process, professional customer service, best price.
Insurer: MetLife
By: Salah And Marilyn Almatar
Pets Best is the Best!
I love Pets Best Insurance. They’re affordable with great coverage and awesome customer service. They pay claims super fast and explain the benefits very well. I highly recommend them.
I have 3 horses I took to the vet for…
I have 3 horses I took to the vet for their yearly vaccines, tooth float etc. Aspca promises to refund part of this once a year and has been great in the past. This year they quickly refunded 2 but decided they needed 2 years of dr. notes for the 3rd. I'm assuming this is because I actually had an injury claim for this horse in 2024. My only injury claim the whole time I've had this policy. I uploaded all the receipts and notes I had. They want more from the vet and are closing my yearly check up reimbursement claim in 3 days if they don't receive anything from the vet. My vet is very busy and I doubt they will get anything in on time. This is a $175 claim that they tout as part of their package. It has nothing to do with any injuries. I feel like this is harassment. Buyer beware.
Insurer: ASPCA
By: Alita Sutherland
Pumpkin always follows through with…
Pumpkin always follows through with what they advertise. My Cosette, a bichon, injured her right eye and developed dry eye, a lifetime condition, that led to painful corneal ulcers on her eyes, and she eventually had to have cyclosporine implants in her eyes, an expensive procedure. In addition, she developed a benign cyst on her head that had to be removed through another surgery, also expensive, and more recently has been tested for Cushings disease, due to major weight gain and high levels of enzymes in her liver, a condition for which she is still being treated. Without the help and coverage from Pumpkin's, it would have been really hard for me to provide the proper care. I really can’t say enough for Pumpkin Pet Insurance. The claim process is easy, and their response is fast. I’m just so thankful I chose Pumpkin.
Insurer: Pumpkin
By: Donna Wilson