Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You guys are the best you do a great…
You guys are the best you do a great job and the service you give to the clients are professional and helpful I recommend to anyone who is looking for affordable insurance for your fur baby
Insurer: Pumpkin
By: Ismael
Aileen
Aileen, Andino | Pet Advisor | Fetch Pet Insurance Pet Parent to Sansa, 3 yr old Pit mix Aileen was very easy to talk with and informative of what is covered with Fetch pet insurance.
Insurer: Fetch
By: Anthony Salemme
We have been Embrace customers since…
We have been Embrace customers since 2019. Before Embrace became part of the JAB-backed pet insurance group, our annual increases were relatively modest and the customer service was excellent. Since then, our premiums have risen almost 100% each year. Last year, our policy covering four dogs was $655.10 per month. After one of our dogs passed away and was removed from the policy, our renewal for only three dogs increased to $773.25 per month, or $9,279 per year. We have been trying for more than a month to adjust the coverage, but Embrace’s online “Edit Coverage” feature has been unavailable. Their website still advertises the ability to review and change coverage online, yet we cannot actually use it. Every time we call, we spend an excessive amount of time on hold. We have been promised callbacks that never came and given case numbers without the problem being resolved. At this point, we have filed complaints with the Indiana Department of Insurance, Indiana Attorney General, and FTC. A company charging nearly $800 a month should, at the very minimum provide a way for customers to manage their policies.
Insurer: Embrace
By: Adam S
I am so glad I decided to get Spot
I am so glad I decided to get Spot! My dog was attacked by another dog and without the insurance I don’t know what I would have done. The experience was one of the worst I’ve ever had to go through but Areo was able to pull through because we had the financial support of Spot. They processed my claim within just a day or two.
Insurer: Spot
By: Sunny Hall
Buyer Beware
We have been Embrace customers since 2019. Before Embrace became part of the JAB-backed pet insurance group, our annual increases were relatively modest and the customer service was excellent. Since then, our premiums have risen almost 100% each year. Last year, our policy covering four dogs was $655.10 per month. After one of our dogs passed away and was removed from the policy, our renewal for only three dogs increased to $773.25 per month, or $9,279 per year. We have been trying for more than a month to adjust the coverage, but Embrace’s online “Edit Coverage” feature has been unavailable. Their website still advertises the ability to review and change coverage online, yet we cannot actually use it. Every time we call, we spend an excessive amount of time on hold. We have been promised callbacks that never came and given case numbers without the problem being resolved. At this point, we have filed complaints with the Indiana Department of Insurance, Indiana Attorney General, and FTC. A company charging nearly $800 a month should, at the very minimum provide a way for customers to manage their policies.
Insurer: Embrace
By: Ali Schwartz
My recent experience with Pumpkin…
My recent experience with Pumpkin Insurance was outstanding! Speedy processing of claims! I highly recommend this company to any and all pet owners! You never know when you may need them! They were a timely blessing!
Insurer: Pumpkin
By: customer
I appreciate the office staffs…
I appreciate the office staffs friendliness and professionalism. The doctor was outstanding taking time with my girl and explaining the diagnosis and treatment to me. My only suggestion would be to try and shorten waiting time.
Insurer: MetLife
By: Maryann
Everything was exemplary
Everything was exemplary. Kelly was a pleasure to work with from start to finish. I wish everyone was like her. She made the whole entire visit totally enjoyable again. I wish everyone was like Kelly. Thank you very much.
Insurer: Fetch
By: John Gorea
Excellent customer service
They are quick and efficient.
Insurer: Spot
By: Jennifer Mason
Great knowledgeable agent Melinda
Great knowledgeable agent Melinda
Insurer: Nationwide
By: Victoria Vaysburd