Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Thank you Amanda for all you help with…
Thank you Amanda for all you help with Taz’s policy
Insurer: Fetch Canada
By: Jess
Kaitlyn answered my questions with ease…
Kaitlyn answered my questions with ease & was very pleasant. It is difficult to navigate technology when you are older and retired!
Insurer: Fetch
By: Liz
Amanda was incredibly helpful!
Amanda was incredibly helpful, knowledgeable, patient, and kind! This was a situation that may not have been easily handled, but she did it with grace and ease! I’m so grateful!
Insurer: Fetch
By: Rachel R.
Overall an easy process to start
Overall an easy process to start. Once purchased, I could sign into my account but couldn't access or upload requested records. Tried to call but after being on hold for over 15 minutes, I left a message. Pop upon sign in says something like we are working behind the scenes on your account.
Insurer: Prudent Pet
By: John.J
First time I sent in a claim and it was…
First time I sent in a claim and it was so easy and you responded, paid immediately! Thank you
Insurer: Spot
By: Donna Jett
prompt refund
Great customer services. Easy to file claim.
Insurer: Spot
By: Margaret Seufert
Accuracy....completion of claim in a…
Accuracy....completion of claim in a timely manner....ease of filing a claim
Insurer: Spot
By: Laura Bondurant
Great Service Just recommended SPOT to a person in…
Just recommended SPOT to a person in the pet store. Great, quick service and easy app to follow. Our refund was handled in a timely fashion.
Insurer: Spot
By: Marsha Rouse
I’m so grateful be back with spot there…
I’m so grateful be back with spot there customer service excellence I have no problems with staff specially Ty to Niki
Insurer: Spot
By: Karen Edwards
Ease of enrollment
Ease of enrollment. Had SPOT prior to this it was a fantastic experience. Would highly recommend this insurance.
Insurer: Spot
By: William Maurer