Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easiest claim process I've ever found
Over my 20+ years of buying pet insurance, I've tried multiple companies. Pet's Best has been the easiest company to file a claim with. We travel multiple times a year with our pets--and I don't have to worry about whether the closest vet is within the insurance network or whether their fees are in line with some arbitrary schedule. In an emergency you don't want to have to worry about anything except getting your pet the care they need. To file a claim, I just go online, take a photo of the paid claim and usually within just a few days it has been processed and I'm usually reimbursed within two weeks or sooner. One dog is 13 years old today and has been successfully treated for two different types of cancer. The costs would have been impossible without insurance. Our other dog is 11--and has never had a claim--but having the insurance gives me such peace of mind. I've only had to appeal one decision in over 10 years..
Pet Insurance FTW
My little guy had a scary bug. When we took him to the urgent vet (who knew that was a thing?) we panicked over the bill but knew it had to be done. My hubby paid it without a single complaint. I told him I'd submit it to Bo's insurance. He didn't even know pet insurance was a thing. He was so surprised when the claim was approved and we got back almost all of what we had to pay! He'll tell anybody me who will listen how valuable pet insurance is now. It was my first claim submission and the process couldn't have been easier. 10/10 recommend.
Insurer: Pets Best
By: Cassie
First time user
"This is my first time using pet insurance, and I'm glad I chose pets Best. Filing the claim was easy, and I got what I consider a generous reimbursement on wellness and annual exam. These are things I would do anyway for my pet, so I'm really pleased. I feel like I am protected, but I still have options. For many years I was tied to a wellness plan at a big pet brand and the benefits got less and less- plus they were rude and acted like we owed them something. Now I can go where I want with my pet, get treated with respect and still feel covered if something bad happens and she needs a lot of care. I carry the wellness plan too, so for us it's a win win. Thanks pet best!!!"
Joshua Sabado helped me with our first…
Joshua Sabado helped me with our first pet insurance and i am fully satisfied with his service he did answered all the questions. Thank you Joshua.
Insurer: Fetch Canada
By: Shubhangi Dahiya
Staff is good a very helpful
Answered my questions easy to understand. Explained the opinions clearly. Made it easy to decide the coverage I needed for my dog. Was very easily to enroll.
Insurer: Nationwide
By: R.O
After weeks and weeks of phone calls…
After weeks and weeks of phone calls and repetitive emails from Healthy Paws requesting the same information they were provided by myself and my vet's office, my claim was resolved. Worst customer service I have ever experienced.
Insurer: Healthy Paws
By: Audrey Neems
We were very happy with the coverage…
We were very happy with the coverage that we received exactly what we were looking for. Wes our agent was very professional and answered every question we could come up with 5 stars to him just dealing with the questions.
Insurer: Embrace
By: Michael Watts
Representative was professional
Representative was professional, patient, and helpful in setting up new dog insurance policy. This will be our second time using Nationwide Insurance and we are happy about that.
Insurer: Nationwide
By: Trisha
My experience with Fetch with my late…
My experience with Fetch with my late fur baby was very positive so it was a no brainer where to go when I got my new baby. As usual customer service was great.
Insurer: Fetch
By: Carol Gordon