Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Good customer service
Good customer service. Answered all my questions
Insurer: Nationwide
By: customer
Amazing service while attending my…
Amazing service while attending my dog’s emergency! It makes a difference
Insurer: Fetch
By: Eliana Millan
Nadine was very helpful and pleasant to…
Nadine was very helpful and pleasant to speak with!
Insurer: Fetch
By: Kirsten
Representatives were knowlegeable and…
Representatives were knowlegeable and communicated well how the process work. The reimbursement was quick meaning it was done in a reasonable time frame. Completing the claim is easy, meaning the app is user friendly. Very happy with whole process.
Insurer: Spot
By: Tracey Evrard
Repeatedly requests same information…
Repeatedly requests same information already provided. Seems more interested in delaying or denying than actually paying claims, if they actually ever do.
Insurer: Embrace
By: Michael McCoy
Called in on a weekend and immediately…
Called in on a weekend and immediately got through to an agent, Josh Sabado. I told him my specific coverage question and he immediately understood and gave me the answer I needed, no other unnecessary info. He felt like a human giving me real life pros and cons of my current provider and what coverage I was considering. I work in insurance so I know what gimmicks are used, and he didn’t use any. He also knew how to answer a more difficult question about how they price their policies, which was reassuring that he knew his stuff and their pricing strategy wasn’t to give discounts for new policies and then jack them up the next year. I ended up buying a policy thanks to my call with him. It was quicker and easier than when I called my current policy to cancel (stuck in phone prompt hell, having to through annoying rep questions and scripts they were required to read me, versus just answering my needs.) Would use Josh again. Thanks!
Insurer: Fetch
By: Cait D
Heartless and thoughtless
I explained my situation and was given correct information. However - very important - tell your people NOT to wish someone a wonderful day when the client has just informed them that their pet just died the previous day. Completely heartless and unthinking. I told her so. Some words of sympathy and condolence would have been appropriate, not a cheery “enjoy the rest of your day”. is she a robot or a human being with a heart?
Insurer: Pets Best
By: Sheila Kaplan
Ralphie
Though I never spoke with anyone, my doctor's office submitted Ralphie's hospital visit, I received conformation that my paperwork was received and I would be notified in a fews days of their decision. Thursday I got the email with the amount that they are covering Ralphie's hospital bill, I could not have more satisfied and happy
Insurer: MetLife
By: Laura Montalvo