Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very easy to complete claims and most…
Very easy to complete claims and most of my claims have been refunded in a reasonable time frame. Will recommend.
Insurer: Spot
By: Lourdes
It was quick and easy and the chat with…
It was quick and easy and the chat with the agent answered my questions
Insurer: Sonnet
By: Travis Enman
Peace of mind
The site was easy to use and the chat option is very useful.
Insurer: MetLife
By: Daniel Rodriguez
I have only been member for 7 months…
I have only been member for 7 months and so far they do what they say. My puppy is 8 months old so I guess time will tell. I have recommended them to friends as I have had no issues with compensation.
Insurer: Spot
By: Gloria Matulevich
No customer service
I have been trying to call or message or email in regard to if neutering is covered under my plan for a number of months, but your services tell me nonsensical things like. Email us here and I never get a response or, your chat feature is down, or your call hours are those that I am expected to be at work. I also got your app needs update click here that didn’t work. So. Being unable to contact the company to ask questions or check coverage which is the only reason I use your service seems like a big customer service fail on your part, I very much feel most large companies are failing due to poor and lack of communication between people who do the work and the ceos who have no idea what reality is like for most of us. Disappointing. I should have asked ai to do this for me, would be more meaningful than the communication I’m able to get with your company.
Insurer: MetLife
By: customer
Submitting a claim
I submitted a claim for processing and received an email saying the claim was received and was being processed. Within two days, I received another email saying how much money we would be received via Zelle and we did! It was so easy, direct and uncomplicated and I would recommend MetLife Pet Insurance to friends and family members. Thank you, MetLife!
Insurer: MetLife
By: Richard Esper
Never had pet insurance before
Never had pet insurance before. But everything went smoothly for Joe's surgery and so did Fetch insurance when I submitted Joe's health records and the bill for the surgery. I was reimbursed within 5 days. They were very patient with me and explained Joe's coverage so I understood everything Joe was covered for. I would definitely recommend this insurance.
Insurer: Fetch
By: Diane
Perfectikn
the ease of your web based claim process and the reimbursement timing was outstanding. great customer experience. thank you
Insurer: Fetch
By: George
MetLife Pet Insurance
MetLife Pet Insurance, has been very quick to address my pets injury and has sent the money very fast.
Insurer: MetLife
By: customerJoyce Jones