Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Outstanding and reliable coverage for our cat, Mango!
Healthy Paws has been incredible to work with. From Mango’s initial vet visits and ER trips all the way to a major surgery bill, every single claim we submitted was processed seamlessly. Reimbursement was in our account within two days of sending the required documents. We also love that our policy includes the 24/7 Airvet feature for quick virtual vet advice. It has saved us so much unnecessary stress. Their team is fast, dependable, and completely hassle-free. Highly recommend!
Insurer: Healthy Paws
By: DrNHM
Great Online Experience
Easy to understand and complete!
Insurer: MetLife
By: Daniel Brown
Spot insurance has been pretty good so…
Spot insurance has been pretty good so far! Claims are quick to be assessed and deposited. I have had some issues trying to download the forms on their site though. Customer service has been helpful as well.
Insurer: Spot Canada
By: customer
Kametria was very helpful
Kametria was very helpful. She listened to my question, looked up the information and gave me an explanation that made sense to me. She also answered my other two questions, one of which was about my other pet. She listened carefully. was well informed and knowledgeable. She was professional but also friendly.
Insurer: Fetch Canada
By: Anna Bowness-Park
awful customer service
awful customer service, awful claims department. they were never going to pay, even with 3 vets backing us why our claim should be approved. each call was a different thing we needed to submit and why it was denied this time. we had vet paperwork and letters from vet very specifically stating why out claim should be verified. managers were not any better. each call got worse. not sure if all pet insurance is the same BUT not worth the money or time. luckily my dog will be turning 3 in a few days and it has nothing to do with metlife.
Insurer: MetLife
By: Andrea
Healthy Paws Pet Insurance was there…
Healthy Paws Pet Insurance was there for my dog Stevie when he was diagnosed with glaucoma and, after about six months of glaucoma treatment, had to have his right eye removed because the eye drops weren't working anymore. They were easy to deal with, and having this pet insurance made an extremely heartbreaking process a little easier. I highly recommend them.
Insurer: Healthy Paws
By: Corinna Stephens
The website doesn't function well
The website doesn't function well. After multiple attempts using the website to get a quote, I ended up calling. I spoke with Jason, who was very helpful and meticulous, and was able to help me navigate the tricky website.
Insurer: Sonnet
By: Gaz
Adrianna was great and made adding…
Adrianna was great and made adding mango to my policy painless!
Insurer: Nationwide
By: customer
All was expedited fast and promptly
All was expedited fast and promptly
Insurer: MetLife
By: RUDOLPH GONZALEZ