Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Metlife is easy to work with
Metlife is easy to work with. The app makes it easy to upload claims. The claims are filed and refunded within a week
Insurer: MetLife
By: customer
Amanda was friendly and informative
Amanda was friendly and informative. It was a pleasure dealing with her.
Insurer: Fetch
By: Rosie Turner
Have always been very helpful and…
Have always been very helpful and willing to take care of claims. I'm not one to usually leave reviews on companies but I also work in insurance so I'm very familiar with companies. Pumpkin is one of the better ones I've seen. Highly recommend!
Insurer: Pumpkin
By: Brent
TOP CHOICE
Submitted my claim to MetLife, and their response was quick and efficient. I used them previously for my cat who passed away last year and once I knew I was getting a new cat I knew that MetLife Pet Insurance would be my top choice
Insurer: MetLife
By: Erika P
The first contact I had was really…
The first contact I had was really good. Then when I called to actually sign up I felt I was not being treated very well. The individual helping me made me feel like they didn't want to be bothered. I have had your ins for 14 yrs prior and things have changed a lot I guess with the new policy I am getting, I almost decided to look elsewhere I contacted the billing dept the next day and had a very good experience with the lady I spoke with. She helped me get things staightened out and was very helpful. I give her a 5 star rating!
Insurer: Nationwide
By: customer
I have multiple dogs and I have had…
I have multiple dogs and I have had Figo for a few years for all my dogs. One of my dogs became very ill suddenly and was diagnosed having T-cell Lymphoma and had to be hospitalized. The docs recommended chemo. My bill for him is over $15K and I promptly submitted all the invoices along with the hospital records at Figo's request. First round of claim was submitted three weeks ago, still in review. The second round of claim, of course, still in review. No past cancer history. They must know people need reimbursement to continue pay for the critical treatment for their beloved family member. I have been told they now have "everything" for the last 10 days. It is very frustrating... I don't know if Costco is aware of people's complaints about Figo.
Insurer: Figo
By: TCZ
-6269 extension guy
super understanding and informed me on everything!
Insurer: Nationwide
By: JuLin
The personnel who took my phone call…
The personnel who took my phone call was phenomenal. I was nervous to make changes to my Olive’s plan because she is a senior - but costs were just a becoming too high for me. The woman who helped me was lovely. She understood and helped me find a solution and answered all of my nervous questions with such poise and kindness.
Insurer: Fetch
By: Mariailona Panaligan
Very easy registration
Very easy registration
Insurer: MetLife
By: Lisa Michelle Bazzell