Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Customer service team is outstanding. Now that I understand the process, the experience was outstanding.
The customer service representatives at Met Life Pet Insurance are just outstandng. They helped me navigate and learn about the process. The were knowledgeable, efficient and kind. What a pleasure to talk to a live person to resolve issues and get help. Now that I fully understand the process and documentation required, the process to file a Met Life Pet Insurance Claim was seamless. Thank you.
Insurer: MetLife
By: Peter
Great overall
I haven't used other pet insurances so I can't say that this is the best overall.. But I can tell you that filing a claim was exceedingly easy. I had a question and spoke to customer service and they were amazing and even fun to work with. When I received my claim information back I understood why something was covered and why other things weren't. I wanted a certain medication to be covered however I knew it wasn't beforehand as the medication list was easily available. So far, so good, though I do have a few more things pending. Hopefully we keep on this trend.
Very easy to file a claim online and…
Very easy to file a claim online and quick reimbursement.
Insurer: MetLife
By: Vic
Was worried about the cost to an…
Was worried about the cost to an Emergency Hospital. MetLife answered all my questions & filed my claim & reimbursement quickly.
Insurer: MetLife
By: customer
Couldn’t’t be easier!
Very easy process for submitting a claim. Very fast payment. And clear explanation of benefits.
Insurer: MetLife
By: Amy Selwyn
I submitted a claim
I submitted a claim, and it was processed and deposited in my account within 48 hours. I was highly impressed.
Insurer: MetLife
By: carlton
Easy to do
Very easy experience. They answered my questions as well. All easily done online and quickly.
Insurer: Nationwide
By: Alexa
Everyone was very helpful when filing a…
Everyone was very helpful when filing a claim . The reason why I’m not giving a 5 star is because your web site it a little to complicated. I should know immediately if my claim was filed right, I had to jump through some hoops to finally get my claim processed. I had to call three times..
Insurer: MetLife
By: Linda straton