Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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The team is very helpful
The team is very helpful, kind, and transparent.
Insurer: Pumpkin
By: kory archuleta
The worst if you live on west coast and…
The worst if you live on west coast and want to speak with a live agent. They close at 6, 3pm west coast. Their calls are automated with a chat bot that is useless. They need better customer service and offer discounts for several pets in a family like other insurance providers do.
Insurer: Fetch
By: Maria Reiss
Elaine was great
Elaine was great! Answered all my questions and explained everything very well!
Insurer: Nationwide
By: Brenda
The agent was very helpful and answered…
The agent was very helpful and answered all my questions clearly.
Insurer: Nationwide
By: customer
Fur baby checkup
Fabulous customer service, prompt and courteous replies and feedback if anything like extra paperwork is required. My baby, even though her senior years are right around the corner, we’ll grow old together. Healthy Paws has given this senior peace of mind knowing that they will always be there for the hiccups in our lives. Courteous, friendly and very responsive to all my questions. Thank you… Very happy pet owner.. 🐶🐾
Insurer: Healthy Paws
By: Janet
Representatives are very helpful
Representatives are very helpful. professional and caring.
Insurer: Pumpkin
By: Deborah Seals
They are fast, reliable and reimburse claims
They are fast, friendly and actually reimburse for legitimate vet costs, unlike corrupt companies like Metlife Pet Insurance. Spot also offers a convenient way to file claims online or via email. Their monthly premium is excellent. The only Improvement I can think of. Is for Spot to insure rabbits as well. I highly recommend Spot Pet Insurance to all other dog owners.
Insurer: Spot
By: Timothy Lawrence-Rodriguez