Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very easy to file claims
Very easy to file claims. And they are complete completed and a reasonable amount of time.
Insurer: Spot
By: sharon seifert
Great Experience
Our kitty Henry became quite ill and Pumpkin covered a large part of the cost. The claims process was swift and communication was excellent.
Insurer: Pumpkin
By: Carol
All interactions with MetLife have been…
All interactions with MetLife have been amazing for the 5 years I have had them. Phone calls are always pleasant and helpful. Online claim submission is a simple task. Thank you
Insurer: MetLife
By: Kris W
The person I spoke to on the phone was…
The person I spoke to on the phone was very kind and helpful
Insurer: Nationwide
By: customer
Ken is very professional and efficient
Ken is very professional and efficient. Thank you for your help with setting us up in adding Maui.
Insurer: Nationwide
By: Aubrey C.
The settlement was quite satisfactory
The settlement was quite satisfactory. However, the automated follow up texts and emails were not synch'd with activity on my claim and that became very confusing and irritating.
Insurer: Spot
By: PAULA
I have had Pumpkin Pet Insurance for a…
I have had Pumpkin Pet Insurance for a year and recently renewed for a second year. The representatives are all very knowledgeable and patient. The turn around for patient for a claim is incredibly fast and goes directly they ibto your bank account. A must purchase! You will be forever happy you did!
Insurer: Pumpkin
By: customer
Fast response!!!
Appreciate the quick response on my claims that have been submitted for reimbursement,
Insurer: MetLife
By: Donna Kirkpatrick
We have been with EMBRACE for years for…
We have been with EMBRACE for years for our two rescued Shitzu mixes. EMBRACE’S rapid response times are unheard of these days. When I submit a claim, they send an email, usually with the hour, acknowledging receipt of it. The reimbursement is usually deposited into our account within 24 hours, often less. When I need to talk with a live human, I call and a live human being picks up. Customer service is 5 stars. We highly recommend EMBRACE.
Insurer: Embrace
By: Barbara Williams
Jeremy Policarpio was AMAZING
Jeremy Policarpio was AMAZING! He was so kind, friendly, and professional. He had a wonderful personality and really made you feel like he cared about your pets. He thoroughly explained the coverage and made enrolling in pet insurance a breeze! I am very satisfied. Thanks so much!
Insurer: Nationwide
By: Lauren Brown