Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have been a member since 2022 and…
I have been a member since 2022 and have two dogs and lately I have had to call after EVERY claim for discrepancies or denials. Juneau has been getting allergy shot for two years, the last several months have either been denied or short paid and needed to be re-submitted, then paid. If I did not keep such good records, I would of been out of luck. I used to refer everyone (even your employees) to get Met Life Pet Insurance, not any more! Also getting extremely expensive, Juneau's policy went up 50%. I am now retired so getting harder to pay, both dogs are over $ 500 month.
Insurer: MetLife
By: Debbie / Gurnee, IL
Feeling confident with Prudent Pet Insurance
I spoke to Stephanie today to help me decide if Prudent Pet Insurance was the right choice. She answered questions about waiting periods,when the coverage begins,wellness coverage, dental cleanings, and how to get reimbursed. We covered quite a bit and I feel confident I made the right choice going with Prudent Pet Insurance.
Insurer: Prudent Pet
By: Renate Hutchinson
My dog was recently diagnosed with…
My dog was recently diagnosed with glaucoma at the early age of 4.5 years old. Spot has made it super easy to submit claims and get reimbursed!
Insurer: Spot
By: Hailey
Claims
Very easy to work with. Claims process was smooth and they paid out the claim in a 1-2 weeks.
Insurer: Spot
By: Beth Rouse
Quick & easy claim process
Quick & easy claim process, it’s the one thing I don’t have to worry about when my pets are sick or have an accident. It gives me a lot of peace of mind
Insurer: Spot
By: Jill w
Was informed my reimbursement check can…
Was informed my reimbursement check can be voided and sent to a new address, but that it could not be directly deposited into my account even after inputting my banking info in the system. Huge inconvenience.
Insurer: Spot
By: John Sikie
I was a Healthy Paws customer for over…
I was a Healthy Paws customer for over 9 years, since my dog was a puppy, and added my second dog about 2 years ago. In that entire time, I never missed a payment. My payment card was compromised and had to be replaced. In the process of updating accounts, I didn't catch that Healthy Paws' billing hadn't been updated with the new card. I missed the notice they say they sent, and the policy was cancelled for non-payment. When I reached out, I explained the situation, asked to pay the past-due amount immediately, and requested reinstatement given my long, clean history. I called, I emailed, and I sent a written follow-up. Every response was the same: they could not reinstate the policy and I would need to enroll in a brand new one. Nine years of loyalty and a perfect payment record apparently counts for nothing the moment a single payment is missed for a documented, one-time reason. I ended up shopping for and switching to a different insurer entirely (for MUCH better coverage and CHEAPER!). If you're weighing long-term loyalty as a reason to choose this company, know that it won't buy you any flexibility when something goes wrong.
Insurer: Healthy Paws
By: Brian M
Dear Pumkin Pet Insurance Team,
Dear Pumkin Pet Insurance Team, Thank you for your prompt assistance and excellent service. I truly appreciate your support and the care you’ve shown throughout the claims process. It gives me peace of mind knowing my pet is protected. Thank you again for your professionalism and kindness. Sincerely, Vitaliy Gaftanyuk
Insurer: Pumpkin
By: Vitaliy
Great experience
Ken was thorough, clear and helpful.
Insurer: Nationwide
By: Customer
I when in doubt they have the answer had gotten a request for information…
I had gotten a request for information that I couldn’t give as yet. I responded with the reason and they understood and gave me helpful feedback. They were quick and helpful without me having to do anything else. I am very satisfied with their response.
Insurer: Fetch
By: Teresa Wirth