Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Great Experience
This is the first time we submitted 2 claims for our pets for Spot Insurance. Very satisfied as we received payment for both claims in a timely fashion. Communication with this company was great as well. Will definitely continue doing business with this insurance company!
Insurer: Spot
By: Gordon Mann
dis-honest claims process
- I filed a claim for an x-ray. Policy # #EP0098-6644. This was preventative to ensure the limping I noticed wasn't more severe. - The prior week I called Embrace and was told my pre-existing conditions requirement period has passed. - Embrace claim dept requested all health documentation from my vet starting from the date that the policy started Jan 5, 2026. This despite the fact that I was no longer in review for pre-existing condition.
Insurer: Embrace
By: jeff
Always great
As per usual, Healthy Paws has been great. At this point, we have been using them for years and will continue until the day our dog finally passes. They've always been trustworthy. I still always hold my breath when sending in receipts but Healthy Paws always pays what they're supposed to. They've been more like a partner than a company to us.
Insurer: Healthy Paws
By: Andrew Choi
Easy to enroll
Easy to enroll, easy to understand benefits and options. Best experience , keep up the good interface.
Insurer: MetLife
By: LARRY JACKSON
I had decided to purchase a policy from…
I had decided to purchase a policy from a competitor, was in process of paying on line, website froze twice, with no support, no live person to speak to. I asked what companies had a live manned customer service, Prudent was recommended. After wasting over two weeks with computer glitches, I called and was signed up in 30 minutes.
Insurer: Prudent Pet
By: fjohnsonicloud.com
Absolutely loved working with Amanda
Absolutely loved working with Amanda. Relatable, honest and always looking out for your best options. Not just someone trying to sell you something. She is a fantastic person!!
Insurer: Fetch
By: Nate
Claims are processed quickly and…
Claims are processed quickly and communication is clear and on time.
Insurer: MetLife
By: Debbie Lawson
Hassle Free
The process is very straight forward and easy to understand. There is a chat option available if you do have a quick question. It took me less than 10 min to enroll my 1 year old puppy.
Insurer: MetLife
By: Lauren Bragg
Overall great experience was given very…
Overall great experience was given very clear and accessible information.
Insurer: Nationwide
By: Randy Deleon