Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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So Easy!
"I wish all human insurance worked liked this. The website is so easy to use and submitting a claim is very quick and easy. Pets Best using plain language, and very quick communication. Thank you"
The company was so good to me the I was…
The company was so good to me the I was talking to was great
Insurer: Sonnet
By: Sean
Above & Beyond
I had been to the Ontario Service Centre twice who informed me I needed to have the car insurance in my name before I could transfer ownerships from my deceased husband. Previously I had some information and some misinformation which is why I was turned away twice. My last interaction with Sonnet however was above and beyond my expectations. Over 4 hours on the phone with a very patient agent. I was so grateful. I could not believe the service I got. That's rare these days. I was actually thinking of switching insurance at one point, but this interaction changed my mind.
Insurer: Sonnet
By: Helen Rogers
Poor process and unacceptable decline
I wrote this in the review previously but I was denied with my claim twice (once for the inability of Pets Best to secure summary records of my pet and second of denying a known accident as described in the vet records provided). The records was frustrating because I reached out to both clinics located in Wenatchee and East Wenatchee as a result of Pets Best stating the clinic was unresponsive. There were no attempts records by either offices. Once I was able to secure my pets records in a matter of 2 days with a simple phone call, those were submitted to Pets Best. Again, claim was denied due to EOB stating that the injury was not covered. This is a blatant abuse of policy coverages when a known injury was documented by my provider. I am continuing to work towards a resolution with Pets Best, otherwise I will be seeking litigation actions against the company to ensure others don't have to have this level of mismanagement of claims and lack of living up to the expected benefits of an insurance company. Unless resolved to my satisfaction, I will also start a social media campaign to bring this malfeasant action to light.
Lucy's surgery
My dog Lucy got really sick after getting a cat toy stuck in her small intestine. She was able to get surgery within 48 hours. Pet's Best took care of the financial end and let us focus on caring for Lucy and helping her make a full recovery.
You promptly paid for the vet bill
You promptly paid for the vet bill. It was poainless and handled very professionally. Capt Larry Kleinman. USPHS (Ret.)
Insurer: Pumpkin
By: Larry
Great Pet Insurance
Expedient handling of claims with an equitable solution. Well done. I can highly recommend Spot Pet Insurance.
Insurer: Spot
By: Gerda Snapper
Poor Customer Service
So far, I've had this insurance for a month. They sent ME an email asking me to confirm that my dog had no preexisting conditions after they checked with her vet. So I responded to the email and they said I was not allowed to ask this. I purchased this coverage. I set it up. They take their monthly payment out of my checking account. But apparently, only my husband can contact them. Anya T still denied me. Quite misogynistic. Finally they added me to the account, (that I opened), after I told them I was going to cancel the insurance. I still have not received a response to find out if my vet thought that she had any preexisting conditions. She's 13 years old and we are paying $140 per month. She's very healthy and active. After reading the other reviews, I feel that this insurance company that was endorsed by USAA, was a bad choice.
Insurer: Embrace
By: Brenda Siedenburg