Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Kametria was very helpful
Kametria was very helpful. She listened to my question, looked up the information and gave me an explanation that made sense to me. She also answered my other two questions, one of which was about my other pet. She listened carefully. was well informed and knowledgeable. She was professional but also friendly.
Insurer: Fetch Canada
By: Anna Bowness-Park
awful customer service
awful customer service, awful claims department. they were never going to pay, even with 3 vets backing us why our claim should be approved. each call was a different thing we needed to submit and why it was denied this time. we had vet paperwork and letters from vet very specifically stating why out claim should be verified. managers were not any better. each call got worse. not sure if all pet insurance is the same BUT not worth the money or time. luckily my dog will be turning 3 in a few days and it has nothing to do with metlife.
Insurer: MetLife
By: Andrea
Healthy Paws Pet Insurance was there…
Healthy Paws Pet Insurance was there for my dog Stevie when he was diagnosed with glaucoma and, after about six months of glaucoma treatment, had to have his right eye removed because the eye drops weren't working anymore. They were easy to deal with, and having this pet insurance made an extremely heartbreaking process a little easier. I highly recommend them.
Insurer: Healthy Paws
By: Corinna Stephens
The website doesn't function well
The website doesn't function well. After multiple attempts using the website to get a quote, I ended up calling. I spoke with Jason, who was very helpful and meticulous, and was able to help me navigate the tricky website.
Insurer: Sonnet
By: Gaz
Adrianna was great and made adding…
Adrianna was great and made adding mango to my policy painless!
Insurer: Nationwide
By: customer
All was expedited fast and promptly
All was expedited fast and promptly
Insurer: MetLife
By: RUDOLPH GONZALEZ
Great Enrollment Experience
Clear. Concise. Efficient. Easy!
Insurer: MetLife
By: Georgette Greenlee
Get accident only coverage for your pups!
My experience with Spot has only been positive. I’ve had accident only coverage for my 1 year golden retriever since she was a puppy, and unfortunately needed it after she had an intestinal blockage from eating out of the trash (typical golden). Spot processed both of my claims within 2 weeks, contacted my vets for me, and I received the money within 2 days after they finished their review. They provided peace of mind financially during a difficult time, and for that I’m grateful!
Insurer: Spot
By: Customer
Very helpful customer service
Very helpful customer service
Insurer: Trupanion
By: Greg