Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service was excellent
Customer service was excellent . It was a speedy response , knowledgeable , kind , helpful, friendly , resolved issue instantly
Insurer: Nationwide
By: customer
If I could leave 0 stars
If I could leave 0 stars, I would. I have paid thousands of dollars in premiums over the years, and I have been trying since November to get them to pay me a $50 claim. First they told me the claim was incomplete. Then they kept talking about a different claim, no matter how many times I told them I only cared about this one claim. Then they kept asking for more information and more information no matter how many times I sent them the information they kept asking for. Eventually, I wrote to their CEO and complained. The response I got was from the claims department telling me that my claim was incomplete. This is the most horrible company I have ever dealt with in my 77 years.
Insurer: Pets Best
By: Susan
the rep was very knowledgeable and…
the rep was very knowledgeable and friendly. automated system was easy to navigate and received fast call back as requested to begin the process.
Insurer: Nationwide
By: Lighthouse Point, FL
I worked with Megan and she was easy…
I worked with Megan and she was easy and very helpful as I had to cancel insurance on one pet and move it to another. So far I really like Fetch and am looking forward to having them cover my little " Minnie's" insurance. Thanks again to Megan for making it easy
Insurer: Fetch
By: Sharon Dante
Quick processing of claims
Quick processing of claims. Good coverage for my Wheaten Terrier who cannot digest proteins and reasonable turnaround time for claims.
Insurer: ASPCA
By: Lori Botkin
Very helpful customer service
Very helpful customer service, was able to add a pet to my policy with no issues. I would highly recommend Nationwide to my friends and family.
Insurer: Nationwide
By: Mike Lynch. Service Supervisor Western Pest Services
Easy claim process
The process to file a claim is so easy. On occasion the app is not working but filing through the Pets Best website is just as easy. I also receive reimbursement via direct deposit which makes the entire process simple.
Do not choose Pets Best
I paid in to my policy for two dogs for 2 years. The price kept increasing. It was a horrible experience trying to submit paperwork. They constantly delayed accepting the claims and constantly asked for additional verification. Sometimes, blaming it on my veterinarian's office. I met my deductible early this year on one of my dogs and it took a couple of months to get one claim paid after I had met my deductible. And then they paid it only after I called the third time to complain and then canceled my policy. Total waste of my money for 2 years. Highly disappointed and I would not recommend this company to anyone.
From the first email to the phone call
From the first email to the phone call, then the follow up communications..all was near perfect execution with sensitive recognition of our loss. When my next Sheltie comes into our lives, EMBRACE will be there!
Insurer: Embrace
By: Kathy Grambsch
I want a refund but never got it…
I want a refund but never got it because you cause never help covered my kitten vet bill .
Insurer: Pumpkin
By: Duma