Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The process was very quick
The process was very quick. Thanks for being very professional.
Insurer: MetLife
By: Taunya Martin
They are always professional and timely…
They are always professional and timely when we have a claim filed.
Insurer: Spot
By: David Montgomery
Good price and good customer service
Good price and good customer service . Thanks for all
Insurer: Nationwide
By: customer
Fourteen Years of Coverage, and Worth Every Penny
We have had pet insurance through Healthy Paws for our French Bulldog, Isabel, since she was a puppy. She is now a grand old lady of 14. When deciding whether to purchase pet insurance, it is easy to think, “She is healthy. We will probably never need it.” However, after experiencing the extremely high cost of treating IVDD in our other Frenchie, we knew we could not take that chance with Isabel. As it turned out, Isabel’s first 13 years were mostly healthy and uneventful. We initially never needed to use the insurance. Then old age arrived rather suddenly, bringing with it serious health problems and substantial medical expenses. Throughout everything, Healthy Paws has been absolutely amazing. The claims process has been simple and straightforward, reimbursements have been handled quickly, and we have never been made to feel questioned or challenged during an already difficult and emotional time. Healthy Paws has covered the majority of Isabel’s eligible medical expenses, allowing us to focus on caring for her rather than worrying constantly about the cost. We are incredibly thankful that we maintained her coverage throughout all those healthy years. It has made an enormous difference in our ability to give Isabel the care she needs now. We recommend Healthy Paws to everyone we meet, without hesitation. We truly cannot say enough good things about the company and the support they have provided to our family. If you are considering pet insurance, and we strongly believe you should, Healthy Paws should be at the top of your list. Do not wait until you need it.
Insurer: Healthy Paws
By: Joseph Cozad
Embrace let me and my senior cat down
Today, 7/22/26, I cancelled the the two policies I had on my cats. I can use the savings to put aside money for their care. Their response, which is generic, pushed me to my decision. When I called them about it they acted as if there was no room to alter the price unless I shaved whatever existing coverage there was. ————————- My cat who is 13 now has been on Embrace since he was 4 months old. There was a jump in cost when he got older, like at 10, so I had to alter the policy. He hasn’t cost them much in claims. Nevertheless at age 13 they doubled the cost of his premiums to over $200. I called back prepared to cancel because it wasn’t worth the cost anymore. At the moment he’s on an accident policy for seniors that is cheap but I’ll probably cancel that too. Embrace really let me down.
Insurer: Embrace
By: Jessica
The person answering the phone
The person answering the phone, Nicole.
Insurer: Fetch
By: customer
Top Notch Pet Insurance
MetLife was able to thoroughly answer all my questions and provide coverage prior to my puppy's next appointment. The cost in comparison to other pet insurance companies was more affordable for me and offered better coverage for my pet than the competitors. I spoke with Donna via chat who directed me to Alex over the phone who promptly responded to my concerns.
Insurer: MetLife
By: Jan Oliver
Quick and easy to submit a claim
Quick and easy to submit a claim, response is quick as well.
Insurer: MetLife
By: Robin
Samantha was terrific
Samantha was terrific. We discussed many items about my insurance and she was extremely knowledgeable and helpful.
Insurer: Fetch Canada
By: Debi Ages
This company really cares about their…
This company really cares about their pet owners AND their pets. Nice to see good customer service (for once). Payments for claims were quick and seamless. That's why I've stayed with them for years.
Insurer: MetLife
By: Graham