Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer Service
Samantha was a huge help and made the process of modifying my coverage very easy. I appreciate how friendly and patient she was.
Insurer: Fetch Canada
By: Alison
Eric was great to work with
Eric was great to work with, patiently explained the options available.
Insurer: Nationwide
By: Kevin
So grateful to SPOT for being there for our girl
My kitty Buttercup randomly got really sick. She had a fever for over a week. Since we didn’t know why she had a fever, the vet needed to run several different tests on her which were SO expensive. I was SO thankful and relieved to have SPOT insurance during this time. It was so nice to be able to say yes to every test she needed, instead of worrying if we’d be able to afford it. Our Butters is all better now and we have been reimbursed. I can’t express enough how easy the claim process was. I’m just so happy with the experience.
Insurer: Spot
By: Ashlei Rupe
Excellent customer service when placing…
Excellent customer service when placing claims
Insurer: Spot
By: Aura Osorio
Very easy to reach
Very easy to reach, terrific service. Fast and thorough !
Insurer: Healthy Paws
By: Jennifer Rohn
the hoops you have to jump through…
the hoops you have to jump through regarding medical records and the lack of communication other than emails saying claims are pending history review are very annoying. I've had 2 other pet insurance companies neither did what embrace is doing to process a claim. I hate changing again at this point but very disappointing customer relations and service.
Insurer: Embrace
By: Danette Riddle
I've ensured my pets with them for…
I've ensured my pets with them for years and they have been reasonable mostly. I did have to file an appeal on a claim that was rejected multiple times. I did finally receive refunds. The process requires resilience, patience and persistence from the customers. It does seem the processing team doesn't want to or are trained not to investigate on complicated claims but to reject them by coding them as disqualified items, if you want your refund you need to be patient and not give up on trying.
Insurer: Pets Best
By: Shirley
Metlife is easy to work with
Metlife is easy to work with. The app makes it easy to upload claims. The claims are filed and refunded within a week
Insurer: MetLife
By: customer
Amanda was friendly and informative
Amanda was friendly and informative. It was a pleasure dealing with her.
Insurer: Fetch
By: Rosie Turner
Have always been very helpful and…
Have always been very helpful and willing to take care of claims. I'm not one to usually leave reviews on companies but I also work in insurance so I'm very familiar with companies. Pumpkin is one of the better ones I've seen. Highly recommend!
Insurer: Pumpkin
By: Brent