Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The enrollment process was very…
The enrollment process was very user-friendly and fairly straight forward.
Insurer: MetLife
By: Troy Ebarb
Fast and eaay
I am not a huge proponent of personless customer service generally but in the case of getting new Maranda this was so much quicker and easier. Having to listen to a customer service rep read through every clause and option is absolutely brutal, especially when I just need simple coverage. Sonnet was the answer to my prayers.
Insurer: Sonnet
By: Joseph T
After figuring out how to do the steps…
After figuring out how to do the steps i am very pleased and relieved that i can get some help with my pets care
Insurer: Fetch
By: Susan
Easy to sign up
Easy to sign up. Everyone very helpful. This is my second pet that I’m insuring
Insurer: ASPCA
By: Lisa Germain
You do what you advertise
You did what you said you would do and made the process easier.
Insurer: Pumpkin
By: Terry Steele
Great process!
My dog had been very sick and was diagnosed with pancreatitis. I simply submitted photos of my Vet bills and they were processed with in a couple of days. They emailed me with updates throughout this process. I'm currently awaiting my reimbursement for my coverage. It was so simple and quick.
Insurer: Spot
By: Ginny
We’ve used MetLife Pet insurance twice…
We’ve used MetLife Pet insurance twice and it was a great experience . Very easy to send in your claim and we heard back very quickly . So happy we choose MetLife Pet.
Insurer: MetLife
By: SANDY HANLEY
Claims and response needs work
There are some things to like but the process of filling claims and the claim being reviewed needs some help. I've had over 5 claims just dissappear with no notice. When I called they were closed due to missing information. Why was I not given a chance to provide it? Other claims I was sent an email letting me know what was missing. Most of those were also due to the loss of a pet. It really sucks to have to refile claims multiple times. There should be options on what type of claim you are filing. Accident or mortality. All claim forms should be easily available. I wasn't even aware there was a separate form until I spoke with a very nice gentleman. I wasn't walked through the refund of the adoption fee. I had to ask. Soaking of. Taking 20% off that should be noted in the explanation. I didn't think that separate benefit was paid out at 80%. The policy just states you will be reimbursed the adoption fee. I also spoke to a customer service supervisor after asking for one, who while polite enough, was not listening well and just kept repeating the same thing and then told me she hoped my pet and I had a nice day. She's dead which was the basis of the conversation.
Insurer: MetLife
By: Elizabeth
Very efficient, effective and hassle free when submitting my claim.
Your Company has made me very pleasantly surprised and grateful for the ease of filling my previous claim for our 😸 kittens annual check up visit at the vet very streamlined and hassle free, Thank you 😊. I'm glad that I chose Pumpkin pet insurance. I will spread the word to my friends and neighbors. Very satisfied customer!!!!
Insurer: Pumpkin
By: Dwight