Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Missing items in order
Three items were not included in my delivery. I checked the packing slip for confirmation. The tracking updates were also confusing and delayed. Honestly, not a great experience trying to resolve this issue on my own. I expected better support for my order mistakes.
Insurer: Spot
By: Ronnie Wijaya Tjandra
Nice People to Deal With
Your agents are always friendly and willing to help. Your system has flaws. When a payment method is changed, your system does not update that nor give advance notification that there will be a problem in processing payments. While your agents did attempt to help remedy the issue, it was ineffective.
Insurer: MetLife
By: Tom
Darren was great and very informative!
Darren was great and very informative!
Insurer: Nationwide
By: customer
Seamless process
Seamless process. The services Embrace offers are next to none. I feel comfortable that no matter what happens my service animals will be well taken care of. The timelines of claims is what I was most impressed with. The communication during the claims process always keeps you in the loop to know where you are in the process. I would advise anyone to get their wellness plan.
Insurer: Embrace
By: Gary
The instructions made everything easy
The instructions made everything easy. I thought it was going to be very difficult. Everything was handle through the ap. Easy to upload your info and they had a quick response on my claim.
Insurer: MetLife
By: NIOMI GUTIERREZ-CARTWRIGHT
Great experience
I am so thankful that we have insurance for my best friend and Pets Best has come through with reimbursement from claims quickly and efficiently each time. Let's hope this continues! I received one email for one of the claims asking for more information which I provided. Everything was handled as it should have from there. Thank you!
Insurer: Pets Best
By: Bagels
Easy interface
Easy interface, good reviews online before enrolling, too.
Insurer: MetLife
By: Farrah Braniff
Great service first timer
Great service first timer
Insurer: MetLife
By: Calvin Thompson
Pumlkin's customer service is superb…
Pumlkin's customer service is superb along with their pricing and services they provide. Their claim response is better than expected.
Insurer: Pumpkin
By: Jose Lleras