Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Absolutely horrible
Absolutely horrible. Insurance claims were a hassle and when I tried to cancel the insurance they had several loopholes. I have still not been able to cancel it. I have to go through my credit card company to stop this charge. It’s like a lifetime subscription that you just can’t get rid of. Beware!
Insurer: Fetch
By: sumesh reddy
You people are very helpful.
You people are very helpful.
Insurer: MetLife
By: customer
Customer service was great and all my…
Customer service was great and all my questions were answered. I'm leaving my current insurance company for Prudent Pet. Same coverage at a much better cost.
Insurer: Prudent Pet
By: Scott Massie
Professional and good communication
Professional and good communication
Insurer: Prudent Pet
By: pjsorelgmail.com
Nadine was extremely helpful with my…
Nadine was extremely helpful with my purchasing of pet insurance. Thank you Nadine!
Insurer: Fetch
By: Matthew Valentine
Customer Service Excellent!
Customer agents were VERY friendly and helpful. My claim was processed promptly.
Insurer: Pumpkin
By: Sylvia
Always a good experience
I've been with PetPlan/Fetch for over 20 years, covering all my dogs, and my experience has always been positive. My most recent claim was handled just like the rest — whether big or small, they review and pay quickly. Thanks, Fetch! You make the sometimes-difficult decisions so much easier.
Insurer: Fetch
By: Dawn
Terrible Customer Service
I’m extremely frustrated with how long this claim is taking to process. We submitted all of the information, they refunded us off of something that was free (which means they didn’t even review it properly), said we couldn’t get anything back from any of the other services (which is not true because his previous allergy shot was covered). After sending an email, I now get emails saying our claim is missing info. So it went from being fully processed to now missing stuff and I’ve uploaded the documents they’re asking for yet I keep getting the same email. I’ve emailed them now twice asking why what I’m sending is now working and no one is responding. I am very disappointed because this is such a headache.
Insurer: MetLife
By: Amy
Great service and set expectations ealry
Great service and set expectations ealry
Insurer: MetLife
By: customer
The app makes placing a claim very…
The app makes placing a claim very easy. The customer service rep I spoke to for buying insurance for my puppy was very friendly and knowledgeable.
Insurer: MetLife
By: customer