Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,950 total
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My recent experience with Pumpkin…
My recent experience with Pumpkin Insurance was outstanding! Speedy processing of claims! I highly recommend this company to any and all pet owners! You never know when you may need them! They were a timely blessing!
Insurer: Pumpkin
By: customer
I appreciate the office staffs…
I appreciate the office staffs friendliness and professionalism. The doctor was outstanding taking time with my girl and explaining the diagnosis and treatment to me. My only suggestion would be to try and shorten waiting time.
Insurer: MetLife
By: Maryann
Everything was exemplary
Everything was exemplary. Kelly was a pleasure to work with from start to finish. I wish everyone was like her. She made the whole entire visit totally enjoyable again. I wish everyone was like Kelly. Thank you very much.
Insurer: Fetch
By: John Gorea
Excellent customer service
They are quick and efficient.
Insurer: Spot
By: Jennifer Mason
Great knowledgeable agent Melinda
Great knowledgeable agent Melinda
Insurer: Nationwide
By: Victoria Vaysburd
TAKE YOUR MONEY ELSE WHERE- Be really careful
BEWARE: This company will do anything to reject your claim. They have zero intention of honoring their promises. They’ll scour every vet record for the smallest vague word—“possible,” “suspected,” “might be,” or “we don’t know”—and use it as an excuse to deny your claim. They’re professional weasels who will twist anything to avoid paying out. I paid their high premiums for almost two years. First claim I filed? Flat-out rejected on some bogus technicality by their own biased adjusters. Save your money. Take it anywhere else. This is not insurance — it’s a premium collection service with zero protection.
Insurer: Embrace
By: just ads
No Haggle...JUST RESULTS!
1- Simple process to submit claim via mobile phone 2-Reimbursement was in my bank account within 2 days. 3-I called to ask a few questions and customer service was professional, thoughtful, purposeful and thorough while friendly at the same time. 4- No haggle...just results ...EXCELLENT!
Insurer: Healthy Paws
By: Bill S.
Having to use your insurance can be…
Having to use your insurance can be stressful when your pet is going through a traumatic event, thanks for all the claim support and communication make the issue less stressful.
Insurer: MetLife
By: customer
House insurance …
It was so simple to set up my house insurance. When I needed help they were there for me to help. I worked in insurance for over 30 years, I know proper help and that they were.
Insurer: Sonnet
By: Frances Metivier
Pet insurance claims
I have to contact them to review every claim I file because they say it’s not covered. 3 times that this has happened I’ve received money back.
Insurer: MetLife
By: customer