Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great insurance
We have been very pleased with Petsbest for our insurance. Our shepherd had a life threatening illness and required a stay at an emergency veterinary clinic. He thankfully recovered. It helped to know that Petsbest had our back!
Insurer: Pets Best
By: Karen Naber
Filing a claim was easy and it was…
Filing a claim was easy and it was approved and paid very quickly. What a relief when dealing with a sick fur baby to not have to stress about red tape or the financial side of things. Thank you!
Insurer: Pumpkin
By: Tanya
On 7/27/26 I called customer service…
On 7/27/26 I called customer service and spoke with Elizabeth about Gunther’s renewal for insurance. I was not happy abut the new renewal amount and Elizabeth assured me that we could work out something. We have been customers for over 16 years and have insured 4 of our fur babies with Fetch. True to Elizabeth’s word she did just that. It was a big relief knowing that we could stay with Fetch, a company we knew and trusted. Thank you so much Elizabeth. Lshipmon
Insurer: Fetch
By: Lutetia S
Disputed Claim Denial Despite Veterinary Support
I am extremely disappointed with Pets Best Insurance claims department. My dog, Louis, was treated for an ear infection in November 2025; however, the claim was denied solely because he received Cytopoint for allergies during the same visit. The claims department concluded that the ear infection was related to his allergies, which I strongly dispute. To support my case, I provided a detailed letter from my veterinarian; however, this documentation was not accepted. I appealed the decision twice, yet the claim continued to be denied. The final review was conducted by an independent veterinarian affiliated with Pets Best, who also upheld the denial. This process raises serious concerns about the fairness and objectivity of the review. It is difficult to have confidence in an “independent” assessment when the outcome consistently favors the insurer, despite clear supporting evidence from the treating veterinarian. Furthermore, I am concerned that this decision sets a precedent, implying that any future ear infections Louis may experience could be automatically denied, regardless of their actual cause.
Insurer: Pets Best
By: Reeta Shah
They make it extremely easy to submit a…
They make it extremely easy to submit a claim. The staff very professional and eager to help you. The claim paid promptly. Glad I chose Fido Insurance.
Insurer: Figo
By: Ann
Very easy to sign up on-line.
Very easy to sign up on-line.
Insurer: MetLife
By: John D'Alessandro
Prompt Processing and Payments!
I have had two dogs insured by Pets Best for a number of years. With every claim I have submitted, both the processing and payments of claims has been very prompt! I, also, appreciate the variety of choices for deductibles and reimbursement. Customer Service has been courteous and thorough. I highly (and often) recommend Pets Best!
Nice and easy enrollment for my babies.
Nice and easy enrollment for my babies.
Insurer: MetLife
By: JM