Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to compare plans and pricing
Easy to compare plans and pricing. Immediate quote. Very easy to sign up on the website.
Insurer: MetLife
By: Rebecca Downs
Great experience overall!
It was very simple to review the plans and make adjustments. It was also very clear on what was included vs what is not. Great experience overall!
Insurer: Nationwide
By: Monse
Great insurance and was simple after…
Great insurance and was simple after the six month records were finally obtained...easy to submit claims And easy to set up payment options
Insurer: Spot
By: Amy
Sonnet is absolutely horrible!!!
Sonnet is absolutely horrible! We were in an accident and not at fault. They didn’t check the area of the car that was damaged during the accident. It took 6 months and a lot of calling and emails for them to get it looked at. Then they denied it because the mechanic said “it’s been six months. I can’t say damage was done six months ago.”. Sonnet lied to me over and over and said I never told them about the damage. But CarStar Autobody had it in their notes that they informed Sonnet too. It’s all time stamped! But sonnet still refuses to fix it. I had to make an Ombudsman complaint about Sonnet. I told Sonnet to cancel my insurance and that I was switching to the Costco one and they refused to cancel it. DO NOT GO WITH SONNET!!!!
Insurer: Sonnet
By: Jeremy Smith
I was nervous when I got a $9600 vet…
I was nervous when I got a $9600 vet bill for my dog who ate two corn on the cobs. I paid the bill and when I submitted the invoice within 24 hours, it was already approved and a check was sent to me within three days. I’m very happy with my experience with Healthy Paws.
Insurer: Healthy Paws
By: Amanda