Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I submitted a claim
I submitted a claim, and it was processed and deposited in my account within 48 hours. I was highly impressed.
Insurer: MetLife
By: carlton
Easy to do
Very easy experience. They answered my questions as well. All easily done online and quickly.
Insurer: Nationwide
By: Alexa
Everyone was very helpful when filing a…
Everyone was very helpful when filing a claim . The reason why I’m not giving a 5 star is because your web site it a little to complicated. I should know immediately if my claim was filed right, I had to jump through some hoops to finally get my claim processed. I had to call three times..
Insurer: MetLife
By: Linda straton
Easy to file a claim
Easy to file a claim. Reimbursements come in a timely manner. Very satisfied.
Insurer: MetLife
By: customer
You have excellent customer service
You have excellent customer service. I've spoken with three different representatives at different times, and every one of them was very helpful, patient, and calm. So far, everyone I've dealt with has been professional and kind. You have the right people working in customer service. Keep up the great work!
Insurer: Sonnet
By: Yes
Turn around time was amazing
Turn around time was amazing, app was extremely easy to use!
Insurer: MetLife
By: customer
Please save your money and time and frustration
Please save your money and time. This is the worst company to try to work with. I had a cattle dog with a belly ache. Took him to the vet naturally, and submitted a claim. Embrace said this was a pre-existing condition when in fact, with proof this is the first time. Honestly, they just want your money. They took three months to deny the claim and in the meantime they collected 3 months of premiums When I went to cancel they said they would at the end of the billing cycle. I said NO, now and naturally they had to refund the remaining of the month which they didn't want to do. If you like to get scammed and pay for insurance they will just deny you go ahead. We are USAA members and were suppose to get good service because of that. UGH, stay away.
Insurer: Embrace
By: Deb Stephenson Deb
Very very easy.
Signing up and choosing a plan was so easy and even having to put in a claim as well. Although having an app would make it even easier.
Insurer: Pumpkin
By: am
The Claims Process is a Nightmare
I chose to add the wellness plan and that was a mistake. They instantly denied anything wellness. After filing twice, calling twice and them admitting it should have been paid twice, I was as told I had to file an appeal that can take 60 days. When I asked why I should be doing so much work just to get what I paid for they said it’s just the way the system works. I cancelled the plan and filed the appeal. I got the claim several weeks later. I’m glad I switched before I really needed the support. The last thing I need is dealing with this nonsense when my dog’s actually sick.