Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trusted insurance
I'm glad I purchased this pet insurance from FIGO and claims and refunds are fair, according to one's policy. I even referred a neighbor. Customer service is good too!
Insurer: Figo
By: Shirley
I received a response within hours of…
I received a response within hours of submitting a claim, and a reimbursement shortly thereafter!
Insurer: Pumpkin
By: Mary Beth
Warning to Costco Members: Figo Pet Insurance, A Complete Scam
Warning to Costco Members: Figo Pet Insurance, A Complete Scam I have trusted Costco and its partner services for over 25 years, but my experience with Figo Pet Insurance has been appalling. My cat passed away from cardiac arrest on July 5th. I submitted a claim and reported his passing through their "Pet Cloud" app on July 6th. What followed was constant delay and hassle: first, a query on July 7th over an initial vs. full name mismatch on the vet bill ("M." vs "Mr."), and then a request for medical records on July 9th. On July 28th, they finally ruled that the entire claim applied toward my deductible. To make matters worse, I discovered they charged my credit card on July 24th for a monthly premium—billing me for a deceased pet almost three weeks after I reported his passing. When I called to fix this, instead of retroactively refunding my premium from the date of his death (July 5th), they actually charged me for four additional days through July 28th! I only chose Figo because of Costco's endorsement. I truly hope Costco reviews these partner practices and takes immediate action.
Insurer: Figo
By: Akash Abraham
Quick Reimbursement
I did a lot of research on pet insurance before I signed with one and I'm glad I did. MetLife has really met my expectations. They have never denied a claim & their reimbursement time is pretty quick, which is really important as you have to pay up front for your pets vet bills up front. The claims submittal process is at first daunting, but once you get the hang of it, it is super easy. My only pet peeve (and hence the 4 stars) is if they need more information to complete a claim or follow through, they never have contacted me nor my vet to obtain further information/documentation. They literally just stop processing the claim in hopes (this is my belief) that you will not really notice and then before you know it the 90 day grace period has lapsed. That is why after I submit a claim, I check every couple of days what its status is, just to make sure the adjustor is not "sitting" on it. Be proactive and follow your claims closely because MetLife will not follow up after you. Other than that, they have been great in every other way.
Insurer: MetLife
By: I.E.
Figo is a great insurance
Figo is a great insurance. It's so user friendly in filing claims, explanation of charges & credits is clear & precise. Getting refunded is quick & effortless! You can pick your type of coverage needed. We have definitely saved a lot on vet bills. We got Figo insurance through Costco which added to the savings.
Insurer: Figo
By: CHRISTINA
Very responsive to claims and makes the…
Very responsive to claims and makes the process easy!
Insurer: Healthy Paws
By: Ben B