Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,950 total
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Reading the Contract with no backup
At some point the person was reading the contract and I later recalled she said something about "prison". It was so fast and on the phone without something to read in front of me. That certainly can be improved.
Insurer: Nationwide
By: customer
I have been a client for years now &…
I have been a client for years now & the pet insurance has been great for me. The only thing I struggle with is do things on-line & I don't know why. I have to click on a pets a few times before I get to the pet I need. I wish the online was a little friendly. Thank you.
Insurer: Nationwide
By: Sandy
The Fetch website was very informative…
The Fetch website was very informative and enabled me to find the best insurance for my new pup Buster. Nadine offered great customer service answering all my questions in a very patient, pleasant manner. I will gladly tell my pet loving friends about Fetch!
Insurer: Fetch
By: Richard Kalck
It is very easy to upload the invoice…
It is very easy to upload the invoice and reimbursement was prompt. The reason I gave a 4 out 5 is because when the veterinarian's office tried to send the invoice on my behalf, they received no response
Insurer: MetLife
By: customer
I received excellent customer service…
I received excellent customer service each time that I've called. The turn around for reimbursements was within the 2-3 day turn around the company states it takes. I highly recommend Embrace Pet Insurance Agency.
Insurer: Embrace
By: Victoria BECK
Good customer service
Good customer service. Answered all my questions
Insurer: Nationwide
By: customer
Amazing service while attending my…
Amazing service while attending my dog’s emergency! It makes a difference
Insurer: Fetch
By: Eliana Millan
Nadine was very helpful and pleasant to…
Nadine was very helpful and pleasant to speak with!
Insurer: Fetch
By: Kirsten
Representatives were knowlegeable and…
Representatives were knowlegeable and communicated well how the process work. The reimbursement was quick meaning it was done in a reasonable time frame. Completing the claim is easy, meaning the app is user friendly. Very happy with whole process.
Insurer: Spot
By: Tracey Evrard