Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,950 total
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Great process!
My dog had been very sick and was diagnosed with pancreatitis. I simply submitted photos of my Vet bills and they were processed with in a couple of days. They emailed me with updates throughout this process. I'm currently awaiting my reimbursement for my coverage. It was so simple and quick.
Insurer: Spot
By: Ginny
We’ve used MetLife Pet insurance twice…
We’ve used MetLife Pet insurance twice and it was a great experience . Very easy to send in your claim and we heard back very quickly . So happy we choose MetLife Pet.
Insurer: MetLife
By: SANDY HANLEY
Claims and response needs work
There are some things to like but the process of filling claims and the claim being reviewed needs some help. I've had over 5 claims just dissappear with no notice. When I called they were closed due to missing information. Why was I not given a chance to provide it? Other claims I was sent an email letting me know what was missing. Most of those were also due to the loss of a pet. It really sucks to have to refile claims multiple times. There should be options on what type of claim you are filing. Accident or mortality. All claim forms should be easily available. I wasn't even aware there was a separate form until I spoke with a very nice gentleman. I wasn't walked through the refund of the adoption fee. I had to ask. Soaking of. Taking 20% off that should be noted in the explanation. I didn't think that separate benefit was paid out at 80%. The policy just states you will be reimbursed the adoption fee. I also spoke to a customer service supervisor after asking for one, who while polite enough, was not listening well and just kept repeating the same thing and then told me she hoped my pet and I had a nice day. She's dead which was the basis of the conversation.
Insurer: MetLife
By: Elizabeth
Very efficient, effective and hassle free when submitting my claim.
Your Company has made me very pleasantly surprised and grateful for the ease of filling my previous claim for our 😸 kittens annual check up visit at the vet very streamlined and hassle free, Thank you 😊. I'm glad that I chose Pumpkin pet insurance. I will spread the word to my friends and neighbors. Very satisfied customer!!!!
Insurer: Pumpkin
By: Dwight
Angel Boarding pre
Great insurance plan with fast response.
Insurer: Pets Best
By: Howard
Claim Submittal.
My first claim was submitted and resolved quickly.
Insurer: Fetch
By: Morris Wilson
Poor customer service and claim response
Pets Best has refused to accept the fact that my dog was adopted because I fostered her for several months through some health issues. Adoption application was insufficient, paid invoice (indicating paid with same credit card Pets Best has on file paying their premiums) was not enough, they insisted on seeing my credit card statement. All the while not responding to my emails asking why they were having an issue with this. I received an email that they were going to need to decline payment because they were unable to reach me by email or several phone calls. I received no phone calls, no missed calls, my number is correct in their records. The next day the claim was denied because "the service provided is not covered under your policy". It clearly is (office exam). The persons I talked with in Customer Care and then Claims said they would follow up and get back to me, but neither did. I have had other pet insurance policies with other companies and have never had any trouble. I plan to switch insurance as soon as the current medical issue is resolved.
Insurer: Pets Best
By: Shirley
I’m giving them a 5 stars because of…
I’m giving them a 5 stars because of the way they handled my baby Becca’s passing with a lot of compassion in may of 2023 .
Insurer: Nationwide
By: Timothy Wilson
Great Pet Insurance
Very responsive. Easy to submit claims. Answers within 1 week to 10 days. As soon as there is an answer the money is in your account
Insurer: MetLife
By: customer
Aileen was very helpful and kind
Aileen was very helpful and kind. She walked me through a transfer of policy and made everything clear and easy.
Insurer: Fetch
By: Sara Wolf