Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very understanding and setup was easy…
Very understanding and setup was easy and quick
Insurer: MetLife
By: customer
Filing claims has been super easy
Filing claims has been super easy. We appreciated knowing that our little dog had excellent coverage.
Insurer: MetLife
By: Emma
Representative was very accommodating…
Representative was very accommodating and helpful.
Insurer: MetLife
By: Lorna Pazziuagan
Affordable at first,unaffordable when in matters…
I insured my dog with Fetch in 2018 and stayed loyal for years. I barely made any claims. After my dog was diagnosed with heart murmur and tracheal collapse, my premium almost doubled. I accepted it because he's family. Now they've increased it again to $344/month. That's over $4,200/year for a policy with only $5,000 annual coverage, 80% reimbursement, and a $500 deductible. I contacted customer service hoping they could offer any solution, but they couldn't help at all. Pet insurance should be there when your pet gets sick—not become so expensive that you can no longer afford it. If you're considering Fetch, think about what could happen once your pet develops a chronic condition.
Insurer: Fetch Canada
By: SARAH NASAB
Easy to get answers to my questions and…
Easy to get answers to my questions and provides good level of care for my pet
Insurer: MetLife
By: customer
I had a wonderful customer service…
I had a wonderful customer service experience with Fetch Pet Insurance today, thanks to Nadine. I needed to enroll 13 dogs, and because of some system issues, each policy required careful individual attention and adjustment. Nadine was incredibly kind, patient, thoughtful, and professional throughout the entire process. She took the time to help me work through every issue one by one and made what could have been a very stressful process feel smooth and manageable. Thank you, Nadine, for your excellent service and genuine care. I really appreciate all your help.
Insurer: Fetch Canada
By: Peter
I've been in the vet world for over 25…
I've been in the vet world for over 25 years and then the Animal related business as adog trainer for the last 23 years. I have Trupanion on one dog because My Dog has a pre-existing condition. I have the rest of my animals with Fetch. TodayI called to add another kitten and spoke to Aileen and she was so incredibly nice. This insurance is pretty amazing. They pay well. Their customer service is superior. I highly recommend this insurance company.
Insurer: Fetch
By: vicky rusconi
Multiple good experiences ....
Once you understand the process and the documents required, the process is very fast and effective. Their AI agents are well trained and the solicitations and condolences are appreciated. We started out with 4 pets (2dogs/2cats). Since that time, one cat passed and we've had some expensive issues with the dogs. MetLife was there for each of these occasions, providing the financial support needed so we could focus on the beasties.
Insurer: MetLife
By: Jeffrey
You took care of my claim quickly
You took care of my claim quickly and kept me informed about everything.
Insurer: Fetch
By: Esperanza