Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Trupanion makes caring for my dog easy
Trupanion makes caring for my dog easy. They are professional, efficient and put my dog's health first.
Insurer: Trupanion
By: Victoria
The agent was able to answer my…
The agent was able to answer my questions and concerns.
Insurer: MetLife
By: Laura Oakes
Great company
Great company. Quick claim processing. Customer service is quick and helpful.
Insurer: MetLife
By: customer
MetLife Pet Insurance has been great
MetLife Pet Insurance has been great! They are quick and response. It's so simple to file a claim and to reach out to someone with questions.
Insurer: MetLife
By: Kathleen
This is my first experience with pet…
This is my first experience with pet insurance and Spot has been very easy to work with and process claims. I have called customer service as well and they were very helpful and kind.
Insurer: Spot
By: Jodi Moser
The process was easy from quoting to…
The process was easy from quoting to getting the policy. Agent Kim Cardascia was very helpful, professional and polite. She explained the coverages and worked up a quote that was beneficial for my dog and worked financially for me too. I really like that you can customize your policy with Prudent Pet.
Insurer: Prudent Pet
By: rudandesignaol.com
Can't easily cancel your policy
Can't easily cancel your policy. Website should have a way to easily cancel if they can easily take your payment information. Called customer service and they can't easily cancel either. I have to wait for a call back since there wasn't a person who has the ability to cancel. Why?
Insurer: ASPCA
By: Lisa Chudnovski
Franklin was great!
Franklin was great at explaining the price options and ensured I got my discounts!
Insurer: Nationwide
By: Emily
User Interface
User interface for the website and the app are absolute SHIT. Completely glitched, unable to function. If I have to call every time I want to do something on my account, what is the point of having an app or a website with a user portal? FIX YOUR USER INTERFACE.
Insurer: Trupanion
By: Christine