Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Stay away from Trupanion!
Stay away from Trupanion!! Total Scammers! My premium started a little over $100 per month and has increased year after year to nearly $300 per month. The constant rate hikes make the policy extremely difficult to justify. What I found even more frustrating is that when I considered canceling, the conversation felt focused on scaring me into staying by warning about pre-existing condition exclusions if I switched providers. While pet owners should understand how coverage works, using fear of losing coverage to retain customers is not a good customer experience. Between the excessive premium increases and the pressure tactics, I would not recommend Trupanion. Pet owners should carefully compare alternatives before signing up.
Insurer: Trupanion
By: Dekel Hamatian
I was very pleased with th e entire experience.
I was very pleased with the representative on the phone. Pleasant, knowledgeable and provided uncomplicated service. I definitely recommend Nationwide insurance for all exotic pets. They offer great coverage with no hassles.
Insurer: Nationwide
By: Erika B.
Excellent service and detailed…
Excellent service and detailed information.
Insurer: Nationwide
By: Sean Reavey
Claim for a tumor removal
It was very easy to submit a claim and they were good about the communication throughout the process of reimbursement. It was several months after our dog’s surgery but they were diligent in getting the claim processed.
Insurer: Spot
By: Carol Kendall
I’ve done a couple of claims and…
I’ve done a couple of claims and everything has always worked out. Everyone who I’ve spoken to are very friendly and helpful. Refund always comes on time. Thank you for everything
Insurer: Spot
By: Adriana Mendez
Thank you Trupanion
Thank you Trupanion, if not for our Trupanion Pet Insurance, our out-of-pocket would have been a huge blow to our finances! We are so glad that years ago our past veterinarian suggested that we sign up for Trupanion and we also love that we don’t have to lift a finger trying to file a claim. VCA files it for us and the quick response from Trupanion comes through while we sit in the doctors office! Both the clinic and the pet parents gets emails with the speedy response!
Insurer: Trupanion
By: Lawrence and Meredith
Good coverage
Made the process really easy and simple
Insurer: MetLife
By: Aaron Branum
Trupanion is the east and easiest way…
Trupanion is the best and easiest way to go. Fast efficient and caring
Insurer: Trupanion
By: Carol
This is our first time having fur…
This is our first time having fur babies insurance and I am pleased with how easy it is to file a claim. It was so easy and the response was quick. So glad we finally found the right company.
Insurer: MetLife
By: Vera
Take for ever to resolve a case i still…
Take for ever to resolve a case i still waiting for mine after 2 monts
Insurer: Embrace
By: Magdalena