Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Communication was exceptional with the…
Communication was exceptional with the claims dept. they kept me well informed.
Insurer: Pumpkin
By: Margaret
Katherine was so helpful and caring.
Katherine was so helpful, kind and caring! I started with an issue that was very frustrating and upsetting and she turned all around. She was amazing! Sincerely Stephanie Baio
Insurer: Fetch
By: Stephanie Baio
Submitting claims online is very easy
Submitting claims online is very easy. Responses from Healthy Paws on status of claims very punctual and clear
Insurer: Healthy Paws
By: Cindy Wadler
Quick and easy to apply , great benefits for my pupper
nationwide was easy to apply and clearly outlined what coverage was available, very quick response from Cassandra when I called.
Insurer: Nationwide
By: Tammy
Happy to have the pet insurance
Overall the claims experience was very positive and as expected. I uploaded a receipt that did not show all the details and ran into some minor issues. When trying to add new documents to the claim there were a couple of glitches with the mobile app. I made a call to customer service and they were able to solve the problems with the paperwork. The Customer service representative was great. She even asked about my puppy to see how he was doing and processed the claim I was having trouble with. Having this pet insurance when an unexpected bills happen from the vet turned out to be a very good choice for me.
Insurer: MetLife
By: Rebecca Brunink
Exceptional
Healthy Paws has been exceptional with all of my canines health issues! We are truly blessed to have such a great insurance supporting us! They are quick, and the process is very easy!
Insurer: Healthy Paws
By: Glori Laurenne
Happy pet mom The person was very helpful and…
The person was very helpful and professional.
Insurer: Nationwide
By: Lisa Saccoccio
Absolutely terrible experience—they would rather accuse you of fraud than do basic math
I’ve been a great member for 2 years and have always paid my premiums on time, but the moment I submitted a major claim, they completely failed me. I submitted an authentic, direct invoice from my vet. Because the bill had split charges—an initial charge and an additional charge from the same visit making up the rest of the total—Spot's claims department lazily called the vet, only verified the initial amount, and immediately slapped a "Determination of Fraud" on my account and canceled my policy. They didn't even bother to look at the final, itemized ledger or reconcile the total amount. Instead of doing a basic billing reconciliation, their immediate default is to call their paying customers liars. I have provided the complete ledger and bank statements proving the full cleared payment. I will be taking my business to an insurance company that actually values its customers and handles claims with basic competency. Save yourself the stress and the insulting accusations. Avoid Spot Pet Insurance at all costs.
Insurer: Spot
By: EM
Efficient easy to understand salesperson
Efficient easy to understand salesperson
Insurer: Nationwide
By: customer