Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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They are great to deal with
They are great to deal with. They support your pets wellness all the way.
Insurer: Pumpkin
By: Rod E
Glad we got Pets Best insurance for our dogs.
Our friend recommended Pets Best to us when we got our puppy, so we decided to get it for our older dog as well. We were hesitant at first because she’s never had to go to the vet. Luckily we got her insured, because we’ve had to take her to the vet multiple times this year. Claims are relatively easy to submit, although the system glitches sometimes. Overall, we would highly recommend getting pet insurance at Pets Best.
Insurer: Pets Best
By: E M
Easy website and great coverage options
Easy website and great coverage options
Insurer: MetLife
By: Rebecca
Ms.Rose is very Kind
Ms.Rose is very Kind , Helpful , Professional and Knowledgeable . My 2 Cats are well covered with your wonderful Health Insurance. Thank you.
Insurer: Nationwide
By: Joy Genise
I am so pleased with Spot insurance…
I am so pleased with Spot insurance sorry to say my little Havapoo has had about 4 serious claims but Spot never questions always sends checks out quickly can’t find a better company have referred several people to try Spot
Insurer: Spot
By: Betty Hopper
The process to file a claim was…
The process to file a claim was straight forward. The person I spoke with was very helpful. The claim was processed quickly.
Insurer: Spot
By: 1954
Great customer service very easy…
Great customer service very easy reimbursement process.
Insurer: MetLife
By: Deborah Lark
After 8 years of paying Healthy Paws…
After 8 years of paying Healthy Paws Pets insurance for my dog (now aged 10), this company does not have respect or courtesy to long time patrons. My dog came from a rescue as a mixed breed. I may have assumed or written down a “chihuahua mix” in paperwork at the veterinary clinic we go to. (Also, chihuahuas are known to live longer lives bc of their size.) After I have reduced coverage to 50% with a $1000 deductible. Used to have 80% coverage with a $500 deductible. I’m still paying almost $100 a month, they send me an email telling me that if my dog is a chihuahua mix that they are increasing my premium and if she’s not, my vet will have to fax them with the proof! I’ve never had a DNA test and I wasn’t about to pay for one just bc they are disrespectful about it and bullying me. Never once in 8 years was there any mention of a problem with my rescue dog’s mixed breed. My dog has been healthy all these years. What a waste of money. Just set aside $50-$100 a month for your pet. Do not waste it on pet insurance with a company that is discriminating pet’s breed and age and try any excuse to increase your premiums. They are very disrespectful. They left me on hold for 30 minutes and when the call dropped they didn’t call back and I waited another 25 minutes. They are the worst!!
Insurer: Healthy Paws
By: Christine L
Peace of mind
Megan was extremely helpful and informative. She quickly put me at ease after my bad experience with another company's ambiguous,and repeated claim denials It was a true pleasure to speak with someone that didn't treat me and Mickey as a number. She made me feel like she truly cared about my doggy's wellbeing, and she was extremely patient and helpful in finding us the right plan. Finally, peace of mind.
Insurer: Fetch Canada
By: William Tolway
Processing was quick
Process was quick and representatives were very helpful. The only thing I would complain about is the app, I would try to add documents to an existing claim and it would create a whole new claim, what should have been 1 claim turned into 3.
Insurer: MetLife
By: customer